Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Saajan Chamathil

Euless,TX

Summary

To obtain a position as a Field Support Team Lead at DFW International Airport in the Parking department where I can utilize my skills to provide quality service to both internal and external customers and contribute to the growth of DFW International Airport.

Worked at DFW Airport for 17 years. Utilized skills that include communication, language proficiency, teamwork, strong work ethic, and critical thinking. Punctual and organized. Able to learn quickly and solve problems. Areas of experience include Guest services, Field Support, and Revenue handling process.

Overview

18
18
years of professional experience

Work History

Revenue Specialist

DFW International Airport
, USA
01.2015 - Current
  • Accounts for all related documents, validations, follow-up tickets, and shift reports
  • Ensures each team member follows proper cash handling practices
  • Accurately processes and balances the vault fund and all revenue received from each lane
  • Performs settlements and generates all required documentation
  • Understands and strictly adheres to currency and vault operations policies and procedures
  • Identifies and locates cash variances and reports to the shift supervisors
  • Train others to perform Revenue Specialist job duties when circumstances arise
  • Routinely works for issuing properties such as radios, cell phones, jumpers, and vehicle keys to the courtesy patrol team, plaza team leaders, clean team, and field support specialists
  • Issuing thermal validation to the individuals, logging them into the system, and submitting the hard copy of the validation details to the supervisor daily

Occupancy Management

DFW International Airport
, USA
01.2013 - 01.2015
  • Supervise OMAs, and CCAs (TRIP and clean team)
  • Update parking availability
  • Operate DMS signs
  • Upload cipher lab and assign inventory schedules
  • Report and follow-up issues related to PGS signs and any other concerns in the parking lots

Guest Services

DFW International Airport
, USA
01.2007 - 01.2013
  • Worked as a cashier, verified booth funds and clerical works, attended to minor technical complaints, and communicated through wireless radio
  • Took team leader positions, helped team members, handled customer complaints, and assigned duties to team members
  • Greeted and assisted customers in finding parking and other locations in the airport

Education

Excel 1 and Excel 2 courses -

Dallas County Community College
01.2013

Pre-university Course - Commerce and Accounting

Bishop Abraham Memorial College
Kerala, India
01.1988

Skills

  • Areas of experience include guest services, field support, and revenue-handling processes
  • Basic knowledge of Microsoft Word, Excel, PowerPoint, and Outlook
  • Can train others to perform Revenue Specialist job duties
  • Has taken team lead positions

Accomplishments

  • Service Excellence, 2011
  • Challenge Coin award
  • Perfect attendance, 2007 - 2019, 2021
  • Employee of the Month award, 2013, 2019, 2022
  • Customer Compliment, 2013
  • Highest transaction: 2008, 2010, 2012
  • Employee of the Quarter - 2024

Languages

  • Fluent and literate in English
  • Fluent and literate in Malayalam
  • Fluent and literate in Hindi
  • Fluent in Tamil

Timeline

Revenue Specialist

DFW International Airport
01.2015 - Current

Occupancy Management

DFW International Airport
01.2013 - 01.2015

Guest Services

DFW International Airport
01.2007 - 01.2013

Excel 1 and Excel 2 courses -

Dallas County Community College

Pre-university Course - Commerce and Accounting

Bishop Abraham Memorial College

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Saajan Chamathil