Saba Fekadu
Fate,TX
Summary
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Owner
Hearts Over Hands
01.2025 - Current
- Developed comprehensive business strategies to enhance customer engagement and retention.
- Oversaw daily operations, ensuring efficiency and quality in service delivery.
- Managed financial planning, budgeting, and cost control to optimize profitability.
- Implemented marketing campaigns that increased brand awareness and drove sales growth.
- Trained and mentored staff, fostering a collaborative team environment focused on excellence.
- Analyzed market trends to identify new business opportunities and inform strategic decisions.
- Streamlined operational workflows, enhancing productivity and reducing turnaround time for services.
Owner
Raphael Logistics LLC
01.2020 - 12.2024
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed day-to-day business operations.
- Established vendor relationships to negotiate favorable terms and improve supply chain processes.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Business Owner & Director of Operations
Saba Tesfu LLC
01.2018 - 01.2020
- Actively oversee and manage daily operations for an online retail business catering to women’s clothing and apparel. Handle purchasing, coordinate ordering, and execute merchandising on behalf of the business. Additionally, define digital advertising campaigns aimed at expanding awareness and converting interest into customers.
- Service a portfolio of clients, defining their needs, and presenting clothing options to meet those requests.
- Acquire new customers through word-of-mouth, digital advertising, and social media platforms.
- Maintain exceptional customer service standards assisting customers with transactions and special requests.
- Orchestrate photo shoots for clothing and merchandise before subsequently creating listings on the site.
- Track ship items to ensure on-time arrival. Rectify any orders that are lost or delayed.
- Develop budgets, allocate resources, and forecast future sales utilizing historical data.
- Handle all financial aspects of the business including pertinent licenses, taxes, and federal and state requirements.
- Managed financial forecasting, budgeting, and cash flow analysis to ensure fiscal health.
- Developed strategic business plans to enhance operational efficiency and profitability.
Relationship Banker
Bank of America
01.2016 - 01.2018
- Offered high caliber service, engaging with customers, defining their banking needs, and educating them about products and services to meet those requirements. Executed banking transactions for both individual and corporate clients. Utilized cross-selling techniques to expand banking relationships with customers.
- Maintained regulatory compliance at all times.
- Resolved customer issues or escalated concerns to the next tier of service.
- Achieved and exceeded sales and service goals on a regular basis.
- Retained knowledge about banking products, associated terms, and why they benefit customers.
- Served as a representative of the bank during outreach efforts and at community events.
- Credited with opening a high number of new accounts and enticing new customers to start banking relationships.
Store Manager
Charlotte Russe
01.2013 - 01.2015
- Provided valuable assistance in the daily operation and administration of a high volume retail store. Introduced policies and procedures that successfully raised customer satisfaction and overall sales. Communicated with corporate partners executing retail, marketing, and advertising strategies.
- Generated $2.5MM of revenue per year, while continuously exceeding monthly goals.
- Notated as one of the best performing stores in the region.
- Assessed store sales and payroll goals by reviewing pertinent data. Subsequently made adjustments in an effort to achieve those objectives.
- Scheduled team members to meet peak sales times.
- Instituted a loss prevention plan that successfully reduced shrinkage.
- Developed dynamic store displays and engaging promotions that expanded the customer base.
- Coordinated the sales team, introduced promotional efforts, and amplified customer engagement.
Store Manager
Deb Shops
01.2007 - 01.2013
- Defined objectives, directed team members, and motivated employees to continuously achieve and exceed sales and performance goals. Drove growth initiatives by improving KPIs, Total Sales, UPT, ADS WIN, and E-commerce metrics. Lauded by corporate management for consistently beating customer satisfaction scores.
- Partnered with the Corporate Buying Team to introduce promotional directives and visual floor sets.
- Followed planograms and DEB visual merchandise guidelines.
- Executed opening and closing responsibilities including sharing financial reports with corporate.
- Recruited, interviewed, and trained quality team members to ensure an amazing customer experience.
- Completed the signing and marketing checklist on a monthly basis to achieve corporate compliance.
Education
BS - Merchandising Management
The International Academy of Design and Technology
Chicago, ILMBA - Organizational Management
Mount Vernon Nazarene University
Mount Vernon, OH01.2020
Skills
- Portfolio Management
- Fashion Shows & Trends
- Pricing & Cost Control
- Inventory Tracking
- CRM Systems & Business Technology
- Seasonality & Stock Movements
- Marketing & Advertising
- Traditional & Social Media
- Financial Administration
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Operations management
- Project management
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 25 staff members.
Certification
- Credit Score Consultant, Credit Consultant Association -2025
Timeline
Owner
Hearts Over Hands
01.2025 - Current
Owner
Raphael Logistics LLC
01.2020 - 12.2024
Business Owner & Director of Operations
Saba Tesfu LLC
01.2018 - 01.2020
Relationship Banker
Bank of America
01.2016 - 01.2018
Store Manager
Charlotte Russe
01.2013 - 01.2015
Store Manager
Deb Shops
01.2007 - 01.2013
MBA - Organizational Management
Mount Vernon Nazarene University
BS - Merchandising Management
The International Academy of Design and Technology
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