Summary
Overview
Work History
Education
Skills
TECHNOLOGY
Timeline
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Saba Khan Ismail

Frisco,TX

Summary

Enthusiastic Marketing Specialist adept at working across all levels of an organization. Team builder and communicator with strong relationship management, problem-solving and planning skills. Professional has 10 years of experience in project management, marketing and communications. Passionate about enhancing brand awareness, Saba is results-oriented and uses data to drive insights and generate measurable outcomes.

Overview

17
17
years of professional experience

Work History

OPERATIONS MANAGER/ MARKETING SPECIALIST

Hyper Chat Social
08.2023 - Current

● Utilizing marketing analytics tools to track campaign performance and optimize marketing strategies based on data insights.

● Coordinating project schedules, milestones, and deliverables, facilitating effective communication and collaboration among project team members.

● Acted as a central point of contact for project-related inquiries, clarifications, and updates, fostering a cohesive and efficient working environment.

● Utilized project management tools and methodologies to track progress, identify bottlenecks, and implement corrective actions to keep projects on track for successful delivery.

● Regularly communicated project status updates to stakeholders, providing transparency and alignment on project objectives and timelines.

  • Supervised operations staff and kept employees compliant with company policies and procedures.

FOUNDER AND CREATIVE DIRECTOR

Lena Couture, LLC.
06.2015 - Current

● Head of Design for luxury fashion e-commerce apparel boutique serving clients globally with custom women's wear apparel.

● Took the initiative to create and launch a bespoke website for the brand by providing a digital platform for increased brand visibility.

● E-commerce operations and engaging customer experiences.

● Designs and curate's new products and upcoming collections for Lena Couture with support and coordination from global team.

● Manages all communications activities for the Lena Couture brand, including social media presence and email messaging to promote the business, share new and in-production products and engage with potential clients.

● Coordinates on-site photoshoots including cross-brand events, fashion shows and to build community across the small business ecosystem and developing strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.

Operations Manager

Heartland Dental Inc./ Essington Family Dental
08.2010 - 06.2012
  • Oversaw daily operations for a busy dental practice, managing scheduling for 40+ patients, billing, reporting, supply maintenance, and data entry to ensure smooth and efficient workflow.
  • Created and executed a marketing program to drive business development, including strategic outreach through health fairs, community events, cold calling, and door-to-door campaigns.
  • Led patient intake and care processes, performing initial interviews, dental charting, panoramic x-rays, and communicating post-op instructions to ensure comprehensive patient care.
  • Streamlined patient communication systems, cutting wait times by 50% and boosting patient satisfaction through improved coordination and clear communication channels.
  • Supervised operations staff, ensuring compliance with company policies and fostering a productive, efficient work environment.

HR/ MARKETING PROGRAM COORDINATOR

RBT, Inc.
12.2007 - 09.2009
  • Launched and optimized marketing campaigns, analyzing sales forecasts to maximize impact and drive engagement.
  • Created PowerPoint presentations for internal and external communications to support marketing efforts.
  • Monitored marketing performance, tracking ROI through monthly metrics to refine strategies.
  • Increased brand awareness with targeted campaigns that expanded market presence by developing social media strategies to promote programs and events, boosting online visibility.
  • Drove regional growth by executing outreach initiatives in untapped markets.

Education

Bachelor of Science - Health Sciences And Marketing Management

Worcester State University
Worcester, MA

Skills

  • Communications
  • Sales
  • Digital Marketing
  • Customer Research
  • Project Management
  • Graphic Design
  • Brand Management
  • Organizational Skills
  • Client Engagement

TECHNOLOGY

  • Microsoft Office
  • Google Suite
  • Adobe Suite
  • Canva

Timeline

OPERATIONS MANAGER/ MARKETING SPECIALIST

Hyper Chat Social
08.2023 - Current

FOUNDER AND CREATIVE DIRECTOR

Lena Couture, LLC.
06.2015 - Current

Operations Manager

Heartland Dental Inc./ Essington Family Dental
08.2010 - 06.2012

HR/ MARKETING PROGRAM COORDINATOR

RBT, Inc.
12.2007 - 09.2009

Bachelor of Science - Health Sciences And Marketing Management

Worcester State University
Saba Khan Ismail