Accomplished General Manager at Dairy Queen Grill & Chill, demonstrating exceptional leadership and operations management skills. Spearheaded initiatives that drove significant business growth, leveraging problem-solving abilities and a results-driven approach. Excelled in team building, ensuring high employee satisfaction and efficiency. Proven track record in enhancing financial performance and customer loyalty through strategic planning and effective communication. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.