SABBIR AHMED

• Assisted passengers with check-in and boarding processes during peak travel hours.
• Maintained a high level of customer satisfaction by providing accurate and helpful responses.

Provided proactive, high-level customer support and conflict resolution, successfully turning stressful passenger situations into positive experiences

• Operated x-ray and scanning equipment to effectively identify prohibited items and mitigate security threats.
• Access Control: verified SIDA badges and credentials strictly to maintain the integrity of restricted airport zones.
• Managed real-time dispatch communications and authored operation reports while conducting perimeter patrols to enhance security across the airport environment.
• Physical security & systems auditing: conduct comprehensive inspections of all airport access doors and alarm systems to maintain full operational functionality and terminal safety.
• Executed terminal-wide audits and food vendor inspections to ensure compliance with aviation safety protocols and TSA regulations.

• Executed airport safety and security protocols, maintaining compliance and protecting passenger safety.
• Assist passengers during check-in, boarding, and baggage procedures.

• Managed customer inquiries and resolved issues to improve overall service satisfaction.
• Assisted passengers with check-in, boarding, and baggage procedures to ensure a smooth travel experience.

• Coordinated training sessions for new employees and facilitated ongoing staff development to strengthen team capabilities.
• Addressed customer inquiries and resolved issues to improve service quality.

• Resolved customer inquiries and complaints to enhance satisfaction.
• Guided customers in menu selections to meet dietary preferences.

• Collaborated with teams to resolve billing discrepancies, increasing customer satisfaction through timely solutions.
• Trained new associates on billing procedures and software, streamlining onboarding process for efficiency.