Sabina Gautam
Haslet
Summary
Salesforce-certified professional with 5+ years of experience in enterprise CRM systems and Agile/Scrum methodologies. Expertise in production support, backlog refinement, and effective stakeholder communication. Achieved significant improvements in team productivity and project alignment with business objectives. Focused on continuous improvement and coaching cross-functional teams for optimal performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Salesforce Production Support
TATA Consultancy Services – Client: KeyBank
Cleveland
06.2020 - Current
- Applied Agile and Scrum principles in cross-functional teams to effectively manage and deliver business requirements.
- Supported the incident management lifecycle: triaged production issues, analyzed root causes, and documented long-term solutions.
- Coached users on the effective use of Salesforce, increasing adoption, and reducing ticket volume.
- Collaborated with integration, development, and QA teams to align system functionality with evolving business needs.
- Led initiatives to streamline operations, improve data quality, and enhance user experience.
- Partnered with senior developers to assess the system's impact of proposed changes and enhancements.
Associate Salesforce Administrator
TATA Consultancy Services – Client: Citigroup
Irving
11.2018 - 05.2020
- Provided administrative support, including user setup, workflow automation, and permissions management.
- Supported business stakeholders in backlog grooming, sprint planning, and testing readiness.
- Analyzed requirements and translated them into technical configurations using Apex, SOQL, and Visualforce.
- Audited CRM data and recommended improvements to improve process accuracy and team productivity.
Education
Master of Science - Information Technology
University of The Cumberlands
Williamsburg, KY05-2024
Bachelor of Science - Computer Science
The University of Texas At Dallas
Richardson, TX12-2018
Skills
CRM tools: Salesforce, Jira, Confluence, Data Loader, MS Office, SharePoint
Programming languages: Apex, SQL
Operating systems: Windows, Mac OS
Certification
- Salesforce Certified Administrator – April 2019
- Salesforce Platform Developer I – May 2019
- Salesforce Certified Sales Cloud Consultant - January 2023
Timeline
Salesforce Production Support
TATA Consultancy Services – Client: KeyBank
06.2020 - Current
Associate Salesforce Administrator
TATA Consultancy Services – Client: Citigroup
11.2018 - 05.2020
Master of Science - Information Technology
University of The Cumberlands
Bachelor of Science - Computer Science
The University of Texas At Dallas
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