Sabina Javor
Customer Service
Carrollton,TX
Summary
Experienced logistics and customer service professional with expertise in freight coordination, shipping documentation, and problem resolution. Skilled in ensuring accurate data entry, managing time effectively, and building positive customer relationships. Proven ability to streamline freight processes and coordinate successful deliveries across various transportation modes.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
E & A Tanspros
Grapevine , TX
08.2019 - Current
- Addressed customer queries, enhancing satisfaction, and loyalty.
- Resolved complex issues, reducing resolution time.
- Streamlined processes, enhancing service delivery.
- Managed calls, quote requests, and shipment entries.
- Coordinated freight labeling, enhancing customer satisfaction
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed time effectively to ensure tasks were completed on schedule, and deadlines were met.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Coordinated the transportation of goods between warehouses or suppliers and customers using various modes of transport including airfreight, road freight, rail freight or sea freight.
- Prepared shipping documents and invoices for airfreight consignments.
- Negotiated rates with freight forwarders for airfreight, ocean freight, and trucking services, ensuring cost-effective solutions were identified.
- Verified proper documentation for shipments including bills of lading, manifests, customs documents and other required paperwork.
- Investigated discrepancies between actual cargo received and shipped versus expected amounts.
- Communicated effectively with truck drivers regarding pickup and delivery schedules.
- Developed relationships with vendors in order to secure competitive rates for shipping services.
- Coordinated the movement of goods between terminals and ensured efficient delivery of cargo items.
- Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting damaged goods.
- Ensured accurate data entry into computer systems related to cargo tracking information.
- Created shipping labels and documentation, including commercial invoices, packing slips, bills of lading, and air waybills.
Education
Medical Assistant
PCI Health Training Center
2012
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Newman Smith High School
2011
Skills
- Shipping documentation
- Freight coordination
- Customer relationship management
- Time management
- Data entry accuracy
- Follow-up skills
- Effective communication
- Appointment scheduling
- Attention to detail
- Cargo tracking
- Problem resolution
- Data entry accuracy
- 10-key
- Typing proficiency
- Positive and professional
- Strong teamwork
- Scheduling I
- Verbal and written communication
- Cargo release approvals
- Import-export procedures
- Pickup arrangements
- Shipping documents preparation
- Airway bill preparation
- Freight bills preparation
- Cargo shipment weighing
- Lost shipment tracing
- Freight rate negotiation
- Customs clearance
- Bill of lading
- Delivery estimations
- Domestic Shipping
- Multitasking
- Cargo shipment inspections'
Timeline
Customer Service Representative
E & A Tanspros
08.2019 - Current
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Newman Smith High School
Medical Assistant
PCI Health Training Center
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