Sabina Webster
Westland,MI
Summary
Thorough and meticulous banking operations professional with 9+ years of experience across multiple financial roles and functions. Highly reliable problem solver and out of the box thinker who is able to quickly adapt to changing work environments including acquisitions and mergers. Banking and finance experience includes: Operations, SAR investigations, Security Investigations, Regulatory Reporting, Employee Training, Policy Writing, Risk Evaluations, Sales, Transaction Processing, KYC, Fraud Disputes and Call Center Exposure. Extensive knowledge of banking rules, regulations and procedures.
Overview
9
9
years of professional experience
Work History
Assistant Manager - Dispute Investigations
Genpact
Remote
02.2022 - 01.2023
- Extensive industry knowledge resulted in being recognized as a department Subject Matter and Quality Assurance Expert within one week of completing training
- Successfully trained over 70 new employees on card and electronic dispute investigations
- Consistently held highest quality assurance averages in the Investigations department (99.3%)
- Identifies coaching opportunities and necessary disciplinary actions for all direct employees, to improve team effectiveness.
- Supervised day-to-day operations to meet performance, quality and service expectations
Treasury Management - Audit & Risk Specialist
Independent Financial Bank
Texas
10.2020 - 01.2022
- Spearheaded the annual Treasury Client Risk review project; conducting over 2,500 reviews of Treasury accounts to identify unnecessary risk exposure and ensure effective compliance with federal regulations.
- Partnered with other lines of business to automate regulatory reports, which resulted in substantial cost and time savings.
- Tracked extensive amount of data to compile daily, weekly, monthly and quarterly reports for data analysis, audit reporting and Executive Management meetings.
- Conducted training sessions for all Treasury Management employees to improve departmental operational efficiency.
- Drafted 20+ Treasury Management procedures in keeping with banking rules and regulations to ensure consistent performance amongst all employees.
- Acted as the bank liaison during regulatory examinations such as BSA, FDIC and Reg E.
- Exported and converted raw data from various databases and applications to extrapolate data into usable reports.
Global Security - Business Analysis and Reporting Specialist
JPMorgan Chase Bank
Texas
10.2017 - 10.2020
- Reviewed account activity, internal and external systems, and thoroughly documented findings for further investigation while adhering to banking regulations and strict SLA.
- Compiled extensive reports detailing findings of fraudulent or suspicious activity related to AML, Electronic Crimes, Vulnerable Adult and Internal Fraud/Theft.
- Utilized exceptional time management skills to triage an average of 35 fraud referrals per day, and identify where regulatory SAR reporting is required.
- Collaborated with law enforcement, legal departments, external financial institutions and internal lines of business to report suspicious or fraudulent activity.
Lead Associate Operations Specialist
JPMorgan Chase Bank
Michigan
02.2016 - 10.2017
- Exceptional attention to policies, procedures and controls resulted in completing branch audit reviews with a score of 98%, highest score in our district.
- Performed supervisory reviews and overrides of transactions to ensure losses are mitigated; which resulted in no branch losses during my time in this role.
- Supported Branch Managers with all aspects of branch operations, including loss control, compliance, audit standard and scheduling.
- Identified coaching opportunities and further training requirements for all branch employees.
- Evaluated performance and policies against metrics.
Personal Banker - Manager on Duty
JPMorgan Chase Bank
Michigan
02.2014 - 02.2016
- Utilized drive, insightful listening skills, attention to detail, and adaptability to achieve all levels of customer, branch, and personal sales goals
- Assisted customers with all financial needs including account openings, loan applications, transaction processing and financial planning
- Outstanding customer service resulted in large book of business, with over 80 assigned customers.
Education
Bachelor of Science - Operations Management
Southern New Hampshire University
Manchester05.2024
Skills
- Regulatory Reporting / NACHA
- Proficient in Microsoft Office Suite, Power BI
- Highly proficient in Banking Compliance/Regulations
- Operations Management
- Cost Reduction
- Money Handling
- Risk Mitigation Strategies
- Policy Compliance Understanding
- Customer Relationship Development
- Financial Fraud Investigations
- Continuous Improvement
- Coaching and Training
- Project Management
- Financial Statements
- Staff Development
- Staff Training
- Quality Standards
Languages
Romanian
Native or Bilingual
Spanish
Professional Working
French
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“Challenges are what make life interesting and overcoming them is what makes life meaningful.”
Joshua J. Marine
Timeline
Assistant Manager - Dispute Investigations
Genpact
02.2022 - 01.2023
Treasury Management - Audit & Risk Specialist
Independent Financial Bank
10.2020 - 01.2022
Global Security - Business Analysis and Reporting Specialist
JPMorgan Chase Bank
10.2017 - 10.2020
Lead Associate Operations Specialist
JPMorgan Chase Bank
02.2016 - 10.2017
Personal Banker - Manager on Duty
JPMorgan Chase Bank
02.2014 - 02.2016
Bachelor of Science - Operations Management
Southern New Hampshire University