Summary
Overview
Work History
Education
Skills
LEADERSHIP EXPERIENCE
Timeline
Generic

RANSFORD ANKRAH

Henrico,VA

Summary

Directed ACH investigations and dispute resolution processes, ensuring compliance with NACHA and Reg E standards while enhancing quality assurance.

Overview

16
16
years of professional experience

Work History

QA Associate, ACH Operations & Risk Management

Capital One
01.2022 - Current
  • Conduct quality assurance reviews of ACH transactions and high-risk money movement activities to ensure compliance with NACHA and regulatory standards.
  • Investigate complex ACH disputes and regulatory claims including Reg E 10-day provisional credit cases.
  • Perform end-to-end remediation of transaction errors while identifying systemic control weaknesses.
  • Apply root cause analysis to identify operational risks and recommend improvements to payment processes.
  • Partner with internal teams to strengthen compliance controls and improve transaction accuracy.
  • Develop and deliver ACH compliance training to operational teams, improving process knowledge and reducing errors.
  • Coordinate operational assignments and workflow management for offshore support teams.

Operations Associate / Training Ambassador

Amazon
05.2020 - 11.2021
  • Supported logistics and operational efficiency within a high-volume fulfillment center.
  • Conducted delivery route audits and package tracking reviews to maintain operational accuracy.
  • Produced performance reports related to delivery partners and returned inventory.
  • Served as Training Ambassador responsible for onboarding and mentoring new associates.

Senior Operations Officer

Prudential Bank Ltd., Ghana
01.2013 - 11.2019
  • Managed key banking operations including ACH processing, teller operations, and back-office transaction services.
  • Reviewed and processed commercial and retail loan applications while ensuring compliance with internal credit policies.
  • Led transaction investigations including disputes, stop payments, account reclamations, and error corrections.
  • Supported branch leadership in operational planning and performance management initiatives.
  • Strengthened customer relationships through high-quality financial service delivery and product support.

Loan Portfolio Manager

TF Financial Services, Ghana
02.2010 - 03.2011
  • Evaluated loan applications and analyzed borrower financial data to support credit decisions.
  • Monitored loan portfolios and implemented recovery strategies for delinquent accounts.
  • Improved loan repayment performance through client engagement and financial guidance.

Education

Master of Business Administration (MBA) - Finance

Southern New Hampshire University (SNHU)
01-2026

Master of Business Administration - Finance

University of Ghana
08-2016

Bachelor of Science - Banking and Finance

University of Cape Coast, Ghana
04-2011

Skills

Directed financial operations management to optimize resource allocation and support organizational goals

Managed ACH and payment processing systems to facilitate efficient financial transactions

Ensured adherence to regulatory standards through systematic risk assessment processes

Led financial analysis initiatives to drive strategic insights and enhance reporting accuracy Oversaw the preparation of comprehensive financial reports to inform executive leadership Coordinated with cross-functional teams to align financial objectives with organizational goals

Analyzed and resolved disputes to uphold organizational integrity and customer satisfaction

Led initiatives to analyze and improve processes, driving operational excellence Oversaw root cause analysis efforts to identify and mitigate recurring issues Championed process improvement strategies that enhanced team performance and productivity

Provided analytical support for strategic decisions to drive business growth and operational efficiency

Conducted in-depth data analysis to inform strategic decision-making processes

Oversaw training programs to develop team capabilities and improve performance Led team leadership efforts to cultivate a high-performing work environment Championed initiatives that aligned team objectives with organizational goals

Led financial analysis initiatives to drive strategic decision-making across departments Oversaw the evaluation of financial performance metrics to inform business strategies Championed the development of comprehensive financial reports to enhance organizational transparency

Constructed detailed financial models aimed at enhancing operational efficiency and profitability

Oversaw data management processes utilizing Microsoft Excel to enhance team productivity Guided colleagues in developing complex spreadsheets for reporting purposes Championed best practices for data accuracy and integrity

Leveraged Microsoft Word for document preparation and editing to enhance clarity and presentation

Oversaw the design and delivery of impactful presentations utilizing PowerPoint Guided team efforts to enhance visual storytelling and audience engagement Collaborated with stakeholders to align presentation content with strategic objectives

Led initiatives to enhance electronic payment processes, ensuring seamless transactions Managed ACH operations, optimizing workflow and improving accuracy Oversaw team efforts to streamline payment systems, driving operational excellence

Monitored and enforced compliance with NACHA Regulation E to uphold industry standards

Performed detailed risk assessments to enhance organizational safety and compliance

Implemented strategies for continuous process improvement to optimize workflow and reduce bottlenecks

Facilitated project coordination activities to streamline workflows and enhance team collaboration

Applied analytical decision-making techniques to inform and guide project direction

Applied strategic thinking to enhance decision-making processes and drive organizational goals

Led strategic operational leadership efforts to streamline processes and improve efficiency

Maintained up-to-date knowledge of regulatory requirements to support organizational integrity

Coordinated efforts among diverse teams to streamline processes and improve efficiency

Provided comprehensive financial oversight to maintain transparency and uphold ethical standards in financial practices

LEADERSHIP EXPERIENCE

  • Class President – Banking College Agriculture in Lending Group
  • University of Ghana
  • Represented student body leadership within the banking program and supported academic coordination initiatives.

Timeline

QA Associate, ACH Operations & Risk Management

Capital One
01.2022 - Current

Operations Associate / Training Ambassador

Amazon
05.2020 - 11.2021

Senior Operations Officer

Prudential Bank Ltd., Ghana
01.2013 - 11.2019

Loan Portfolio Manager

TF Financial Services, Ghana
02.2010 - 03.2011

Master of Business Administration (MBA) - Finance

Southern New Hampshire University (SNHU)

Master of Business Administration - Finance

University of Ghana

Bachelor of Science - Banking and Finance

University of Cape Coast, Ghana
RANSFORD ANKRAH