Sabine Daceus
Greenacres City,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Offering 3 yeas of management role and supervising.
Overview
3
3
years of professional experience
Work History
Sales Rep/Sales Lead
Infinity Sales Group
01.2021 - 02.2022
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Attended monthly sales meetings and quarterly sales trainings.
Shift Manager
Race Trac
09.2018 - 10.2020
- Coached crew members to optimize performance and motivate toward more efficient work.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Kept employees operating productively and working on task to meet business and customer needs.
- Established team priorities, maintained schedules and monitored performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Customer Service Representative
Teleperformance
02.2019 - 04.2020
- Promoted available products and services to customers during service, account management, and order calls.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved customer inquiries and complaints quickly.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Associate of Arts - Health Administration
Palm Beach State College
Lake Worth, FL01.2020
Skills
- Team Leadership
- Sales Initiatives
- Shipping and Receiving
- Accurate Cash Handling
- Sales Floor Organization
- Teamwork and Collaboration
- Problem-Solving Techniques
- Sales Pitching
- Customer Care
Timeline
Sales Rep/Sales Lead
Infinity Sales Group
01.2021 - 02.2022
Customer Service Representative
Teleperformance
02.2019 - 04.2020
Shift Manager
Race Trac
09.2018 - 10.2020
Associate of Arts - Health Administration
Palm Beach State College
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