SABINO CASTILLO
San Marcos,TX
Summary
Dedicated professional with proven performance in management, leadership, and communication. Detailed oriented in problem-solving and planning. Ready to make an immediate contribution to the Member Experience Department.
Overview
8
8
years of professional experience
Work History
Branch Manager II
A+ FCU
San Marcos, TX
03.2021 - Current
- Maintained high level of employee morale to minimize turnover and maximize member satisfaction
- Enforced branch compliance with audit and regulatory procedures including 0 exceptions on 2024 Security and Retail Support annual audits.
- Oversee individual accountability for cash handling.
- Drove metric growth by promoting banking products and services to obtain objectives.
- Reviewed employee job performance and contributions during annual performance evaluations.
- Stayed abreast of products and services, promotions, and other company initiatives.
- Established and maintained relationships with individual and business members, and provided assistance with problems that these members may encounter.
- Facilitated monthly Consultative Conversation, Products, and Services meetings and monthly workshops.
- Maintained community relationships within SMCISD including creating Green Apple Partnerships with Rodriguez and Hernandez Elementary.
Assistant Branch Manager I
A+ FCU
Buda, TX
07.2017 - 03.2021
- Collaborated with Branch Manager to promote steady branch metric growth.
- Oversaw timekeeping software (ADP) and updated missed clock in's and clock outs to ensure accurate payroll.
- Maintained a positive relationship with members by responding promptly to inquiries or complaints.
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Provided training to new employees on company policies and procedures.
- Ensured all branch systems were operating at full capacity to provide a positive member experience.
Education
Associate of Applied Science - Business Administration
Austin Community College
Austin, TX05-2014
Skills
- Member Relationship Management
- Adaptable to Changing Conditions
- Management of Financial Resources
- Coaching and Mentoring
- Interviewing and Hiring
- Conflict Resolution
Affiliations
- San Marcos Education Foundation Board Member
- San Marcos Area Chamber of Commerce Ambassador
Accomplishments
- Level Up Project Committee Member 2015 & 2025
- Current Transformation of Branches Project Committee Member
- Leadership Training Cohort 3 Participant
Timeline
Branch Manager II
A+ FCU
03.2021 - Current
Assistant Branch Manager I
A+ FCU
07.2017 - 03.2021
Associate of Applied Science - Business Administration
Austin Community College
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