Sabita Dhakal
Mount Prospect,IL
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
12
12
years of professional experience
Work History
Cashier
SUBWAY®Restaurants
Oswego, IL
06.2022 - 12.2024
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
General Manager
Howard Johnson Inn & Suites
Elk Grove Village, IL
04.2019 - 12.2024
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
Passenger Service Assistant
Prospect Air Service
Chicago, IL
07.2023 - 09.2024
- Pushed wheelchairs with passengers through terminal and gate areas to ease transport.
- Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
- Assisted special needs passengers and unaccompanied minors, driving seamless airport experience.
Cashier Team Lead
7-11 Convenience Store
Baltimore, MD
06.2013 - 03.2015
- Answered customer questions and provided store information.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Processed payments promptly for customers to exceed productivity standards.
Education
High School Diploma -
V.S Niketan
Baneshwor, Kathmandu Nepal06.2008
Bachelor of Science -
Minnesota State University - Moorhead
Moorhead, MNSkills
- Reservation Processing
- Customer Service Management
- Boarding Support
- Investigating Problems
- Inventory control
- Records maintenance
- Cash register operation
- Customer service excellence
- Returns processing
- Product restocking
- Drawer balancing
- Fraud prevention awareness
- ID verification
- Training and onboarding
- POS systems
- Multitasking and organization
- Payment collection
- Issue resolution
REFERENCE
- KAMLESH PATEL (CYTOPROCESSING). ID# 060244
Timeline
Passenger Service Assistant
Prospect Air Service
07.2023 - 09.2024
Cashier
SUBWAY®Restaurants
06.2022 - 12.2024
General Manager
Howard Johnson Inn & Suites
04.2019 - 12.2024
Cashier Team Lead
7-11 Convenience Store
06.2013 - 03.2015
High School Diploma -
V.S Niketan
Bachelor of Science -
Minnesota State University - Moorhead
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