Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
SoftwareEngineer

Sabita P. Singh

North Lauderdale,FL

Summary

Seasoned Banking Professional and Dynamic Leader with over 25 years of Managerial experience in Team Building, Team Leadership, Financial Services, Loan Sales and Service, Customer Service, Training, Coaching, Cold Calling and Sales Management in the Financial Industry. Added experience in the Healthcare field as Admissions Counselor. Skilled in patient intake, data management, and insurance verification. Strong focus on teamwork and achieving efficient results. Reliable, adaptable, and adept at meeting changing needs while maintaining high standards.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

31
31
years of professional experience

Work History

Admissions Coordinator

ABA Centers of America
04.2025 - Current
  • Assist families through the initial stages of the autism diagnosis and treatment process, ensuring a smooth transition into their programs.
  • Liaison between families, clinicians, and insurance providers ensuring clear communication and efficient coordination of services.
  • Collect and organize necessary paperwork, verify insurance benefits and ensure all documents are complete and accurate.
  • Schedule initial assessments, intake appointments, and other necessary meetings, managing schedules and resources effectively.
  • Provide support and guidance to families, especially during times of crisis, and explain complex information in an understandable way.
  • Motivate and recruit qualified clients to engage in treatment and resolve any complaints or dissatisfactions as they arise.

Senior Loan Operations Supervisor

Access Financial, LLC
01.2013 - 04.2025
  • Manage staff of 7 Loan Specialists.
  • Effectively embrace and respect the diverse work force to ensure that there are excellent working relationships amongst associates and external customers and clients.
  • Handle escalated customer calls and complaints in a timely and professional manner.
  • Coach and conduct one-on-one sessions with employees for staff development.
  • Manage time-cards and audit daily hours worked to ensure compliance with company guidelines, providing feedback to HR as needed.
  • Interview and select qualified applicants for positions suitable to the needs of the company.
  • Prepare daily and monthly reports for Upper Management on Loans Originated, Wires Approved, Call Quality Service Levels and Consumer Complaints.
  • Oversee wire process and handle all approvals of outgoing wires to ensure accuracy and control of funding to potential clients.
  • Work closely with third party vendors and tribal staff on a daily basis, to ensure easy flow of funding process for multiple portfolios.
  • Assist with developing Spirit Committee to help boost employee morale, by providing recognition to staff on a monthly and quarterly basis with rewards and certificates for outstanding work and overall performance.
  • Perform monthly audits to ensure compliance with tribal as well as state regulations.

Supervisor- Internal Assistance

Bank Atlantic
01.2007 - 01.2012
  • Worked with Corporate Compliance area, to research complaints received from BBB, OCC, Attorneys, Consumers via email, letters, face to face and phone within time frame allotted.
  • Developed and maintained job aids and procedures to monitor ATM process and provided the Technical Help Desk with the proper tools to efficiently handle Cruise Ship ATMs, as well as, Store ATM issues.
  • On call 24/7 to provide assistance with Crisis Event Calls and Alarm issues for all locations.
  • Subject Matter Expert (SME) for several departments including BSA/AML, Fraud Investigations, Online Banking, Loan Servicing, Verification of Deposits, Technical Support, Card Support, and Store Legal Support. Research and disposition all calls to enable upper management to make recommendations to in-store management for current and future training.

Customer Service Supervisor

Amtrust Bank
01.2000 - 01.2006
  • Supervised staff of 30 people, preparing scheduling and maintaining control of overtime and proper staff for customer flow.
  • Performed surprise Audits on vaults, negotiable items and individual cash drawers.
  • Reinforced Rewards and Recognition efforts to encourage staff to be motivated to meet and exceed assigned goals to help benefit the company and staff at the same time.

Customer Service Associate III

BankOne
01.1994 - 01.2000
  • Supervised staff of 6 employees and prepared scheduling to effectively manage staff for customer flow.
  • Planned, organized, recorded and controlled effective Staff Meetings weekly and monthly for operations and sales goals.

Education

Bachelor Degree - Business Administration, Human Resource Management

American Intercontinental University
Ft Lauderdale, Fl

Skills

  • Proficient in organizing tasks
  • Data validation expertise
  • Customer relationship management
  • Specialized knowledge in medical intake processes
  • Demonstrated sales expertise
  • Relationship development
  • Workflow optimization
  • Data management

Affiliations

Member of Gamma Beta Phi Society Alumni

Timeline

Admissions Coordinator

ABA Centers of America
04.2025 - Current

Senior Loan Operations Supervisor

Access Financial, LLC
01.2013 - 04.2025

Supervisor- Internal Assistance

Bank Atlantic
01.2007 - 01.2012

Customer Service Supervisor

Amtrust Bank
01.2000 - 01.2006

Customer Service Associate III

BankOne
01.1994 - 01.2000

Bachelor Degree - Business Administration, Human Resource Management

American Intercontinental University

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Sabita P. Singh