Sable Beale
Lewiston,ID
Summary
Experienced customer manager with a 10-year track record of cultivating customer loyalty and retention. Thrives in fast-paced environments, utilizing decisive problem-solving skills to defuse high-pressure situations. Proactively leverages superb analytical skills to improve customer service processes and consistently receives stellar customer feedback. Natural leader who excels at driving team successes through coaching and motivating team members, resulting in increased financial profitability, operational efficiency, and customer satisfaction. Consistently meets organizational objectives while demonstrating excellent interpersonal skills to effectively collaborate with both supervisory and support staff roles.
Overview
6
6
years of professional experience
4
4
Certification
Work History
Client Care Manager
Serengeti Care
05.2023 - 08.2024
- As the branch manager, I oversaw the client care processes, led a team of caregivers, and ensured personalized, compassionate, and effective care for all clients
- I conducted thorough assessments of clients' health needs, created customized care plans, coordinated care services, supervised caregivers, maintained accurate client records, and conducted quality assessments for continuous improvement.
Direct Support Professional
Community Living
08.2021 - 05.2023
- Support clients who have developmental disabilities with daily living skills, including budgeting, cooking, shopping, self-care, and personal hygiene
- Help clients connect with their community and adhere to HIPPA regulations for documentation of services performed.
On-Call Supervisor
Alternative Nursing Services
01.2019 - 11.2022
- Managed high-volume remote communication between staff and clients, fulfilled physical documentation of all communication, managed staff and client schedules, and interfaced with hospital staff and assigned case managers regarding client status while following HIPPA guidelines.
Education
Associates of Science in Computer Technology -
Los Angeles City College
Los Angeles, CA01.2018
High school diploma or GED -
La Porte High School
La Porte, TX01.2009
Skills
- Computer Skills
- Microsoft
- Communication
- Administrative Skills
- Public Speaking
- Teaching
- Conflict Resolution
- Leadership Skills
- Multitasking
- Customer Service (10 years)
- Problem Solving
- Money Management
- Data collection
- Public health
- Windows (10 years)
- Typing
- Customer support (10 years)
- Microsoft Outlook (2 years)
- Microsoft Excel (2 years)
- Client Interviews
- Client Retention
- Lead Management
- Customer Relations
- Document analysis
- Document Review
- Quality Assurance
- Application processing
Certification
- CompTIA Cloud+
- CompTIA A+
- CompTIA Security+
- CompTIA Network+
- CPR Certification
- First Aid Certification
- Food Handler Certification
- Driver's License
Assessments
- Nursing assistant skills, Proficient, 02/01/22
- Sales skills, Proficient, 08/01/21
- Customer focus & orientation, Proficient, 08/01/21
- Call center customer service, Proficient, 06/01/21
- Customer service, Proficient, 06/01/21
Personal Information
Willing To Relocate: Anywhere
Timeline
Client Care Manager
Serengeti Care
05.2023 - 08.2024
Direct Support Professional
Community Living
08.2021 - 05.2023
On-Call Supervisor
Alternative Nursing Services
01.2019 - 11.2022
Associates of Science in Computer Technology -
Los Angeles City College
High school diploma or GED -
La Porte High School
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