Sablee Acevedo
Kaufman,TX
Summary
Results-driven Healthcare Scheduling Manager with extensive experience in leading scheduling and call center operations within multi-provider healthcare environments. Proven expertise in building scalable workflows, developing standard operating procedures (SOPs), and enhancing operational efficiency while ensuring compliance with company standards. Recognized as a trusted leader, fostering clear communication and strong accountability, with the ability to translate complex clinical requirements into practical, effective operational systems. Committed to driving continuous improvement and delivering exceptional service in fast-paced healthcare settings.
Overview
2019
2019
years of professional experience
Work History
Scheduling Manager
Nav Central
- Direct high-volume healthcare scheduling and call center operations for diverse provider groups. Oversee team performance, compliance with established protocols, and workflow efficiency to optimize appointment placement. Serve as the primary operational link between schedulers, leadership, and client offices to maintain consistent and compliant scheduling practices.
- Lead, coach, and hold scheduling teams accountable for accuracy, quality, and productivity.
- Develop, document, and enforce SOPs, training guides, and workflow standards.
- Audit schedules, charts, and workflows to identify errors, trends, and training gaps.
- Serve as the primary escalation point for scheduling issues, complex patient cases, and provider concerns.
- Partner with internal leadership and external client offices to align expectations and resolve operational issues.
- Oversee onboarding and training for new schedulers, including classroom and hands-on support.
- Address performance issues through coaching, action plans, and corrective documentation when needed.
Pre Biller
Emergicon, LLC
Forney, TX
01.2018 - 01.2019
- Call hospitals to verify and request patient information.
- Update and maintain patient demographics.
- Answer calls and direct them to the appropriate department.
- Follow all HIPPA state and federal billing guidelines.
- Work directly with my biller to get claims processed as efficiently as possible.
- Other day to day clerical duties that may be assigned.
Logistics Dispatcher
Dependable Auto Shippers
Mesquite, TX
06.2014 - 04.2016
- Schedule and dispatch vehicles to 3rd party drivers to appropriate locations according to customer requests, specifications, or needs.
- Maintain electronic and hardcopy files on approved 3rd party drivers.
- Create postings on available units and add them to the online freight site for our 3rd party drivers to see.
- Manage all incoming calls effectively and efficiently in a fast-paced environment.
- Prepare driver orders and exchange the necessary paperwork with all driver requirements.
- Communicate daily with all drivers on all orders to assure they are being moved in a timely manner.
- Request and receive billing paperwork such as invoices and BOL's to process for billing purposes.
Server
Denny's
Kaufman, TX
01.2014 - 10.2014
- Accurately totaled processed and collected payments from guests using the point-of-sale system handling money processing credit and debit cards making change and processing gift certificates cards and vouchers
- Assisted guests with making menu choices in an informative and helpful fashion
- Maintained knowledge of current menu items garnishes ingredients and preparation methods
- Completed side work such as refilling condiments, cleaning equipment and setting up for next shift.
Sales Associate
Maurices
Terrell, TX
03.2013 - 01.2014
- Proactively acknowledged, greeted and assisted customers in the store.
- Provided accurate product information.
- Merchandised, stocked and replenished the selling floor constantly.
- Organized and cleaned store during downtime.
- Handled cash, checks, and credit card transactions.
- Met and exceeded sales goals.
- Processed shipments and ensured all merchandise is represented on the floor.
Leasing Agent
Bella Vista Creek Apartments
Dallas, TX
09.2011 - 08.2012
- Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.
- Performed administrative duties such as rent collection, communicating with tenants via written correspondence, maintaining property and facilities, and administering lease closings.
- Assisted in development of marketing plans thru internet and printed advertisements.
Education
High School Diploma -
Kaufman High School
Kaufman, TXSkills
- Data entry
- Medical billing
- Communication
- Customer service
- Problem-solving
- Organization
- Adaptability
- Dependability
- Outlook
- Microsoft Office
- EMR/EHR Systems
- Time management
- Shift planning
- Documentation skills
- Team player
Timeline
Pre Biller
Emergicon, LLC
01.2018 - 01.2019
Logistics Dispatcher
Dependable Auto Shippers
06.2014 - 04.2016
Server
Denny's
01.2014 - 10.2014
Sales Associate
Maurices
03.2013 - 01.2014
Leasing Agent
Bella Vista Creek Apartments
09.2011 - 08.2012
Scheduling Manager
Nav Central
High School Diploma -
Kaufman High School