Brandi Chapman
Colton,NY
Summary
Knowledgeable and professional receptionist skilled in administrative support and customer service. Bringing 3 years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.
Skilled Scheduler familiar with compliance and documentation requirements. Hardworking professional with an organized approach. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
20
20
years of professional experience
Work History
Scheduling Manager
Healey Medical Practice
Canton, New York
07.2024 - Current
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Sent out frequent telephone or email reminders of scheduled meetings to participants.
- Coordinated logistics for company events, including scheduling venues, transportation, and accommodations.
- Developed and maintained scheduling systems to ensure efficient workflow.
- Implemented a new scheduling system that reduced scheduling conflicts.
- Organized and maintained documents, files and records.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Monitored office supplies to replenish needed inventory before depletion.
- Monitored employee attendance and time-off requests to ensure compliance with company policies.
- Negotiated with pharmaceutical representatives and other service providers to schedule maintenance and support services.
- Performed clerical duties.
- Monitored employee absences and tardiness to ensure adequate coverage for shifts.
- Copied and faxed important information for patient and client records.
- Created and enforced scheduling policies and procedures to standardize operations.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
Medical Records Clerk
Healey Medical Practice
Canton, NY
08.2021 - 07.2024
- Scanned and filed forms, reports, correspondence and receipts.
- Organized and filed loose-leaf paperwork and documentation.
- Pulled files for staff, management and third-party requests.
- Coordinated filing, scanning, archiving and faxing for 5 providers and their patients .
- Managed high volume of letters, memoranda, invoices and documents.
Daycare Provider
In-Home Daycare
Potsdam, NY
08.2012 - 08.2017
- Enforced rules to teach good manners and maintain safe environment.
- Prepared meals, snacks and refreshments while accounting for dietary needs and restrictions.
- Secured indoor and outdoor premises to protect children.
- Read aloud and played alphabet games to encourage early literacy.
- Balanced schedules to promote optimal rest, play and educational periods.
- Supervised and cared for children ages 0 to 5.
Scheduler
Health Services Of Northern New York
Potsdam, NY
01.2011 - 01.2012
- Scheduled and confirmed appointments.
- Planned and delegated work to meet project and production goals.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Provided delay updates and information regarding special circumstances.
- Answered telephones and directed calls to appropriate staff members.
- Took information from potential customers to assess needs.
- Contacted previous and potential clients to offer services and products to suit needs.
- Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
Receptionist
Health Services Of Northern New York
Potsdam, NY
09.2010 - 01.2011
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Managed more than 100 incoming calls per day.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
Assistant Manager
Hacketts
Potsdam, NY
09.2007 - 08.2010
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Completed inventory audits to identify losses and project demand.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Planned and prepared workflow schedules, delegating tasks for 18-member team.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Sales Associate
Target
Venice, FL
08.2005 - 08.2006
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Met merchandise processing standards and maintained organized and accessible work area.
- Helped average of 20 customers per day by responding to inquiries and locating products.
Education
High School Diploma -
Potsdam High School
Potsdam, NY06.2004
Skills
- Activities leadership
- Reading skills
- Housekeeping abilities
- Flexible
- Troubleshooting
- Decision-making
- Organizational skills
- Planning
- Multi-line telephone skills
- Organization and efficiency
- Recordkeeping and bookkeeping
- Meticulous and organized
- Correspondence management
- Data entry
- Multitasking and prioritization
Certification
U.S. Career Institute:
Billing/Coding Online Course
- ICD-10-CM
- CPT coding procedures
References
Available upon request
Timeline
Scheduling Manager
Healey Medical Practice
07.2024 - Current
Medical Records Clerk
Healey Medical Practice
08.2021 - 07.2024
Daycare Provider
In-Home Daycare
08.2012 - 08.2017
Scheduler
Health Services Of Northern New York
01.2011 - 01.2012
Receptionist
Health Services Of Northern New York
09.2010 - 01.2011
Assistant Manager
Hacketts
09.2007 - 08.2010
Sales Associate
Target
08.2005 - 08.2006
High School Diploma -
Potsdam High School