Humberto Bryan Sabogal
BRONX,NY
Summary
Dynamic Customer Service Representative with a proven track record at GCS, adept at resolving conflicts with empathy and professionalism. A skilled communicator with A+ certification, I excel in managing high call volumes and ensuring customer satisfaction, resulting in increased loyalty and repeat business. Type 88 wpm, proficient in data entry.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Representative
GCS
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Customer Service Representative
Legend Limousine
08.2022 - 10.2023
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Customer Service Representative
Dial 7
01.2007 - 12.2021
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Education
No Degree - A+ Certification
Per Scholas
The Bronx, NY03-2017
High School Diploma -
Art And Design
New York, NY06-1996
Skills
- Customer Service Specialist
- Customer Care Specialist
- A Certified Computer Technician
- Type 88 wpm
- Data Entry
Certification
- A+ Certification for Computer Technician
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
GCS
07.2024 - Current
Customer Service Representative
Legend Limousine
08.2022 - 10.2023
Customer Service Representative
Dial 7
01.2007 - 12.2021
No Degree - A+ Certification
Per Scholas
High School Diploma -
Art And Design
Similar Profiles
Regan GalvanRegan Galvan
Operations Coordinator at GCSOperations Coordinator at GCS
Manuel MontoyaManuel Montoya
Agent Supervisor/Trainer/Quality Control Inspector at GCSAgent Supervisor/Trainer/Quality Control Inspector at GCS
Reham ShadouhReham Shadouh
Gear Inspector at GCSGear Inspector at GCS