Faaizah Ciullo
Vauxhall,New Jersey
Summary
Experienced and Resourceful individual providing excellent customer service to Accommodate and satisfy a customer’s need. Strong listening and communication Skills resulting from more than 10-12 years’ experience hands-on. Flexible to work with diverse populations and can conduct business in a professional manner. Self-motivated and determined to challenge my skills where I can execute my knowledge and talent to present a positive company image.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Stafford Communications Group
11.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Toll Booth
NJ Turnpike Authority
01.2017 - 01.2020
- Processed toll payments and issued accurate receipts to motorists.
- Monitored and classified vehicles passing through toll lanes to comply with company procedures ensuring toll roads operate smoothly and efficiently.
- Balanced cash and prepared accurate cash deposits on monies collected and tickets received at end of shift.
- Maintained work area and kept cash drawer organized.
- Secure large amount of money through tunnel to cash room.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Teacher’s Aide
Newark Public School
01.2015 - 01.2020
- Caring for children alongside Teacher, grading school work, acting as a liaison between student and parent meetings.
- Mentor and provide excellent one on one with student activities, provide daily work assignments, act as a positive role model.
- Complete daily log of students behavior.
Security Officer/ Concierge/ Overnight
Strike Force Security Services
01.2015 - 01.2016
- Assist with building access, lock and secure building and loading dock, greet residents or visitors, collect deliveries or other carrier companies, answer desk line, provide information, observe the lobby, record any suspicious act and notify a superior, and update any software.
- Monitored security equipment and operational logbooks to control building access.
- Protected company assets against theft or damage by conducting frequent building and grounds patrols.
Sales Associate, Operations, Warehouse
Tiffany & Company
01.2013 - 01.2016
- Assisting customers with purchases, day to day activity logs, and expense reports.
- Managing displays keeping work space a clean and safe environment.
- Collecting repairs and returns.
- Handle shipments.
- Packing clerk handling material pre packing, documenting inbound and outbound materials.
- Verify merchandise making sure all items are included.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Education
Some College (No Degree) - Business Management, Marketing and Administration
Berkley School of Business
HIGH SCHOOL DIPLOMA -
Union High School
01.2013
Skills
- Organization
- Customer Service Specialist
- Leadership
- Multitasking and prioritization
- Fluent in Microsoft Office; Word
- SORA License Certified
- TWIC Card Certified
- Hands on- Material Handling
- Quick Learner
- Follow Procedures
- Detailed Oriented
- Safety-conscious
- Dependable
- Administrative Support Skills
Timeline
Customer Service Representative
Stafford Communications Group
11.2021 - Current
Toll Booth
NJ Turnpike Authority
01.2017 - 01.2020
Teacher’s Aide
Newark Public School
01.2015 - 01.2020
Security Officer/ Concierge/ Overnight
Strike Force Security Services
01.2015 - 01.2016
Sales Associate, Operations, Warehouse
Tiffany & Company
01.2013 - 01.2016
Some College (No Degree) - Business Management, Marketing and Administration
Berkley School of Business
HIGH SCHOOL DIPLOMA -
Union High School
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