Sabra Bunch
Tulsa,OK
Summary
Dedicated professional with experience in patient care coordination and office administration. Known for effective communication and organizational skills, contributing to enhanced patient satisfaction and operational efficiency in healthcare settings.
Overview
14
14
years of professional experience
Work History
Patient Service Representative
Saint Francis Healthcare System
Tulsa, OK
03.2024 - Current
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Assisted patients with insurance inquiries, providing accurate information for claims processing.
- Maintained electronic health records, ensuring data accuracy and confidentiality compliance.
- Coordinated communication between medical staff and patients to streamline service delivery.
- Handled incoming calls professionally, addressing patient concerns and directing inquiries appropriately.
- Participated in training sessions to continually improve service skills and knowledge of healthcare policies.
- Educated patients on healthcare services and procedures, improving understanding of available options.
- Verified insurance eligibility and coverage for patients.
Medical Front Office Coordinator
Juno Medical
Tulsa, OK
06.2023 - 02.2024
- Coordinated patient scheduling, optimizing appointment flow and reducing wait times.
- Managed electronic health records, ensuring accuracy and compliance with regulations.
- Facilitated communication between medical staff and patients, enhancing service quality.
- Processed insurance claims, verifying coverage and minimizing billing discrepancies.
- Implemented office procedures that improved efficiency and patient satisfaction scores.
- Maintained a well-organized front office environment, contributing to a positive patient experience.
- Assisted with training new front office staff members on essential job duties and procedures, ensuring a smooth onboarding process.
- Collaborated with medical staff to coordinate patient flow and ensure timely access to care.
Mental Health Technician/Office Coordinator
Addiction Campuses of Texas/Texas Recovery Center
Scurry, TX
10.2018 - 06.2023
- Conducted regular assessments of patient progress, documenting findings accurately and promptly.
- Oversaw daily operations of patient care, ensuring adherence to safety protocols and treatment plans.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Enhanced patient well-being by providing compassionate care and monitoring mental health status.
- Reviewed financials with patients upon admission and discharge
- Collect copays and deductibles-complete prior authorizations for medications
Administrative Assistant
Baylor University Medical Center
Dallas, TX
10.2011 - 05.2018
- Coordinated appointment scheduling for medical staff and patients, optimizing daily operations.
- Streamlined office procedures, improving workflow efficiency across administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Managed patient records in electronic health record systems, ensuring data accuracy and compliance.
- Assisted providers as needed
Education
High School Diploma -
Kemp High School
Kemp, TXNursing Coursework-not Complete
Trinity Valley Community College
Athens, Texas, TXSkills
- Customer service
- Insurance verification
- HIPAA compliance
- Payment collection
- Appointment scheduling
- Medical terminology
- Office administration
- Reception management
- Financial needs determination
- Patient registration
- Multitasking and organization
Timeline
Patient Service Representative
Saint Francis Healthcare System
03.2024 - Current
Medical Front Office Coordinator
Juno Medical
06.2023 - 02.2024
Mental Health Technician/Office Coordinator
Addiction Campuses of Texas/Texas Recovery Center
10.2018 - 06.2023
Administrative Assistant
Baylor University Medical Center
10.2011 - 05.2018
High School Diploma -
Kemp High School
Nursing Coursework-not Complete
Trinity Valley Community College