Sabra Merchant
504 E 101st St APT 102,MO
Summary
Experienced outreach coordinator and customer service professional with a strong track record in enhancing community engagement and improving customer experiences. Skilled in organizing community events, managing diverse tasks in retail settings, and creating compelling content for promotional materials. Excels in fast-paced environments, demonstrating a keen ability to adapt to various roles and quickly master new skills. Eager to contribute to team success through hard work, attention to detail, and excellent organizational skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Backup Accountant/ Back Up Scan Coordinator
Sprouts Farmer Market
Overland Park, KS
01.2025 - Current
- Handled day-to-day accounting processes to drive financial accuracy.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Processed refunds and exchanges in accordance with company policy.
- Transported merchandise to sales floor, stocked shelves, rotated merchandise and performed mark-downs to comply with company policy.
- Improved communication with store management by consistently providing accurate and 1-2 timely reports on inventory discrepancies and pricing updates.
- Increased productivity by efficiently managing time and prioritizing daily tasks as a Scanning Coordinator.
Outreach Coordinator
African American Family & Cultural Center
Oroville, CA
02.2024 - 01.2025
- Led the organization of community events to enhance awareness of the African American Family & Cultural Center's services, significantly increasing local engagement. Created and maintained detailed records of outreach activities, including contact lists, event calendars, and program outcomes.
- Organized and managed 3 community events to promote awareness of organization's services.
- Developed relationships with local businesses, government agencies, schools, and other organizations to increase visibility of programs.
- Designed flyers, brochures, newsletters, and other materials to advertise programs or services offered by the organization.
- Assisted in developing strategies for assessing effectiveness of outreach efforts.
- Promoted integration of behavioral health care and long-term services to enhance continuity of care for clients.
- Implemented evaluation strategies to assess the impact of community outreach efforts, enabling continuous improvement of engagement plans.
Multi-Purpose Clerk
Raleys Supermarket
Oroville, CA
10.2021 - 02.2024
- Provided administrative support to the Accounting Department by filing documents and 1 weekly end report to send to corporate
- Trained and supervised new team members in customer service and operational procedures at Raleys Supermarket, ensuring a consistent and high-quality customer experience. Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained inventory levels with weekly dairy product replenishment.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Answered phones, responded to inquiries and routed calls appropriately.
- Developed processes for ensuring timely updates of price changes within the system.
- Organized displays of fresh fruits and vegetables in the store.
- Assisted customers with floral selection, design, and arrangements.
- Organized shelves, rotated stock, and faced products to ensure freshness.
- Maintained accurate records of customer purchases, returns and exchanges
Photographer
Lifetouch Portrait Studios
Sacramento, CA
08.2019 - 09.2021
- Set up lighting equipment and adjust camera settings to capture desired images.
- Photographed students in the classroom environment for class photos.
- Maintained various studio equipment.
- Organized photo shoots for both in-studio and on-location sessions.
- Edited photos using Adobe Photoshop software to enhance color and clarity of images.
- Provided guidance to models on posing techniques throughout photoshoots.
- Performed routine maintenance checks on camera gear before each shoot.
- Explained price and package details to customers.
- Consult with clients to understand their needs and preferences for a photo shoot.
- Created artificial light using flashes and reflectors.
- Photograph over 20-300 students depending on the size of the schools
Multi-Purpose Clerk
Raleys Supermarket
Oroville , CA
08.2017 - 08.2019
- Answered phones, responded to inquiries and routed calls appropriately.
- Processed cash, credit card and check transactions accurately.
- Resolved customer complaints in a professional manner.
- Ensured compliance with company safety regulations at all times.
- Operated office equipment such as computers, printers, photocopiers.
- Conducted price checks for special orders or discounts as requested by customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed over 50 price changes when necessary and updated pricing databases accordingly.
- Participated in merchandising strategies such as markdowns, price changes, promotions.
Dietary Aide Leader
Research Medical Center
Kansas City, MO
07.2016 - 07.2017
- Assisted in the preparation of meals for patients according to dietary requirements and preferences.
- Conducted inventory of kitchen supplies, restocked shelves, and notified supervisor of any shortages or needed items.
- Maintained a safe and sanitary work environment by adhering to all safety regulations and procedures.
- Ensured that all 3 assigned hospital floor meal trays were prepared accurately and timely prior to delivery to patient areas.
- Responded promptly to customer inquiries about menu items or ingredients used in dishes.
- Participated in regular meetings with department heads regarding changes or updates in dietary guidelines or procedures.
- Served food and beverage items to residents, meeting therapeutic diets.
- Delivered snacks to nurse station for distribution to specific residents.
Education
High School Diploma -
Oroville High School
Oroville, CA05.2013
Skills
- Outreach initiatives
- Community engagement
- Event coordination
- Community health promotion
- Excellent communication
- Team collaboration
- Attention to detail
- Microsoft office
- Cash management
- Leadership
- Problem-solving
- Time management
- POS system operation
- Customer Service-oriented
- Data entry
- Barcode scanning
Accomplishments
- Leader Launch and Development Certificate Program
- Sierra Conversation Grant Writing Seminar
- Hear Us Now Community Outreach Grant Funding Seminar
Affiliations
- Freelance Photographer
- Leader of women's group at the African American Family and Cultural Center
- Righteous men's group coordinator for Fairview High School
- Black Student Union Facilitator and Coordinator
Certification
- Diversity, Equity, & Inclusion in the Workplace
- Health Insurance Portability & Accountability Act
- Preventing Workplace Harassment - Extended Healthcare (CPE/CLE)
- Pallet Jack Certified
Timeline
Backup Accountant/ Back Up Scan Coordinator
Sprouts Farmer Market
01.2025 - Current
Outreach Coordinator
African American Family & Cultural Center
02.2024 - 01.2025
Multi-Purpose Clerk
Raleys Supermarket
10.2021 - 02.2024
Photographer
Lifetouch Portrait Studios
08.2019 - 09.2021
Multi-Purpose Clerk
Raleys Supermarket
08.2017 - 08.2019
Dietary Aide Leader
Research Medical Center
07.2016 - 07.2017
High School Diploma -
Oroville High School
References
References available upon request.