Sabra Skeete
Dorchester,MA
Summary
Possesses versatile skills in problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Reliable while being recognized for adaptability and proactive approach in delivering effective solutions.
Overview
9
9
years of professional experience
Work History
Health Information Services Float
TEKsystems
Boston, MA
09.2025 - Current
- Reviewed and verified authorization documents to ensure accuracy and facilitate timely processing of requests.
- Oversaw scanning and indexing of electronic health records, maintaining strict adherence to HIPAA regulations.
- Facilitated ongoing communication and feedback loops between managers and customers to enhance departmental practices.
Medical Records Clerk
Datavant
Boston, MA
06.2023 - 03.2025
- Ensured confidentiality and accuracy of medical records through diligent management and maintenance using Epic system.
- Facilitated efficient document management to ensure seamless access for healthcare professionals.
- Coordinated handling of incoming mail and correspondence, contributing to improved workflow efficiency.
- Managed front-desk operations, effectively handling patient inquiries while maintaining a welcoming and supportive environment.
Customer Service Representative
Grand Circle Travel and Overseas Adventure Travel
Boston, MA
09.2021 - 05.2023
- Executed reservation and payment processing for an average of 50+ customer service calls each day, maintaining operational efficiency.
- Guided customers through tour itineraries, resulting in improved booking engagement.
- Monitored and enhanced customer satisfaction and sales outcomes, consistently achieving and exceeding monthly performance benchmarks.
Mental Health Assistant
Arbour Hospital
Jamaica Plain, MA
10.2017 - 07.2021
- Ensure a therapeutic and safe environment, utilizing crisis intervention and de-escalation techniques when necessary.
- Record and report any unusual or erratic behavioral changes to the nursing staff
- Assist with the admission, transfer, and discharge processes under the supervision of an RN.
Education
High School Diploma - Science
Urban Science Academy
West Roxbury, MA06-2014
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Flexible and adaptable
- Organization and time management
Timeline
Health Information Services Float
TEKsystems
09.2025 - Current
Medical Records Clerk
Datavant
06.2023 - 03.2025
Customer Service Representative
Grand Circle Travel and Overseas Adventure Travel
09.2021 - 05.2023
Mental Health Assistant
Arbour Hospital
10.2017 - 07.2021
High School Diploma - Science
Urban Science Academy