Sabreena Bradley
Grand Junction,CO
Summary
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Dispatcher
WY Communications
Yuma, CO
01.2022 - 07.2024
- Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Assisted in updating company policies related to dispatch operations, maintaining compliance with industry standards and regulations.
- Maintained accurate records of all dispatched calls ensuring proper documentation is available when needed.
- Enhanced communication between field personnel and the dispatch team by establishing clear protocols and utilizing effective communication tools.
- Participated in recruitment efforts for new dispatch staff members, conducting interviews and evaluating potential candidates based on their skills and experience levels.
Dispatcher
WY Communications
Yuma, CO
11.2016 - 01.2022
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Education
High School Diploma -
Yuma High School
Yuma, CO05.2006
Skills
- Quick Decision Making
- Prioritizing calls
- Motivational Skills
- Data Entry
- Customer Service
Certification
EMD, CCIC, and BLS Certification
Timeline
Lead Dispatcher
WY Communications
01.2022 - 07.2024
Dispatcher
WY Communications
11.2016 - 01.2022
High School Diploma -
Yuma High School