Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Accomplishments
Work Availability
Timeline
Sabrena Clem

Sabrena Clem

Management
Sacramento,CA
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford

Summary

Dynamic Manager with a track record in enhancing operational efficiency and customer satisfaction. Proficient in inventory control, expert in team leadership and employee efficiency. Creates revenue-boosting strategies that improve both staff and company profits. Expertise in operations and staff development, fostering teamwork and optimizing profitability that endures the ever-changing financial climate.

Overview

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RBS Certification

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Tips Alcohol Server Training

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360 Learning Food Handlers Certification

Work History

Assistant Restaurant Manager

OZ Korean BBQ
  • Optimized Operational Efficiency: Streamlined service processes, reducing wait times by 10% and enhancing overall customer satisfaction
  • Revenue Growth Strategies: Implemented targeted promotions and upselling techniques, resulting in a 15% increase in average check size
  • Team Leadership and Training: Mentored staff to improve performance metrics, leading to a 10% boost in team productivity
  • Inventory Management Excellence: Reduced food waste by 15% through effective inventory control and reduced ticket inefficiencies

Assistant Restaurant Manager

Tony's at North Beach, Graton Resort & Casino
  • Guest Satisfaction and Retention: Successfully resolved guest complaints, increasing positive guest experience and repeat business
  • Collaborated in Kitchen Operations: Suggested process improvements that reduced ticket times by 12%, enhancing overall dining experience and table turnover
  • Upselling Training Initiatives: Developed shift goals and incentivized staff to upsell menu items, leading to a 10% boost in average check size
  • Visible Floor Presence: Consistently engaged with guests through table touch and maintained an appearance on the dining room floor, reinforcing a welcoming atmosphere.

Bar Supervisor/Bartender

RUNNING CREEK CASINO
  • Ensured impeccable cleanliness: adhered to safety standards in the bar area, contributing to a welcoming and secure environment for guests
  • Responsible and successful training of new bartenders: instructed new hires on drink recipes, pouring techniques, and effective cash-handling practices, resulting in a skilled and efficient team
  • Maintained strict adherence to state and federal regulations: retained ongoing current knowledge of governing alcohol sales and service, ensuring legal compliance and a safe environment
  • Efficiently managed opening and closing duties for the bar: this included supply setup and shelf stocking, forecasting of next shift stock needs, and doing inventory count records and requisition forms for par count, which ensured smooth operations and a well-prepared environment.

Server

APPLEBEE'S
  • Enhanced guest satisfaction: proactively anticipated guests' needs and promptly addressed requests, resulting in positive reviews and repeat business
  • Enhanced operational efficiency: by maintaining focus and concentration to oversee my tables and promptly recall orders, resulting in streamlined service and improved guest satisfaction
  • Ensured precise payment processing: through accurate register transactions, contributing to seamless financial operations and customer satisfaction
  • Followed rigorous alcohol protocols: preventing intoxication of guests and effectively managing intoxicated guests, resulting in a safe and compliant dining environment
  • Boosted check average and revenue: strategically influenced guest purchases through enticing higher-margin items and add-ons, resulting in increased profitability and a more significant tip percentage.

Management

Education

General education - SociologyPsychologySocial and economic stratification and the effects it has on brain chemistry

Folsom Lake College and Mendocino Lake College

Skills

  • Scheduling and labor control
  • Food safety compliance
  • Problem-solving abilities
  • Staff training and development
  • Performance evaluations
  • Team leadership
  • Inventory Control
  • Restaurant Operations
  • Teamwork and Collaboration
  • Profitability Optimization

Certification

  • RBS Training and Certification
  • Food Handling Training and Certification

Additional Information

I am looking to use my management skills in a different capacity. I have always had an interest in working for a storage facility. Although the technical skills needed are not reflected in my work history, you can see that I have been in one industry for over 35 years, which makes me dependable and reliable. In addition, I have a solid work ethic, I am a fast learner, and I have an affection for matters pertaining to record keeping, customer service, volume procurement, and much more. The management skills I possess will easily transfer over into storage management if given the opportunity. I am a single adult who can easily uproot to accommodate the on-site living. I hope you will consider me for this position,

Accomplishments

I promoted upselling techniques through crew challenges resulting in an average increase of 12% in specific item sales. I implemented rotating floor supervisory commitments, which boosted team morale and enhanced teamwork, self-motivation, and time management skills, ultimately reducing labor hours. My innovative approaches fit into any job responsibility.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Assistant Restaurant Manager - OZ Korean BBQ
Assistant Restaurant Manager - Tony's at North Beach, Graton Resort & Casino
Bar Supervisor/Bartender - RUNNING CREEK CASINO
Server - APPLEBEE'S
Management -
Folsom Lake College and Mendocino Lake College - General education, SociologyPsychologySocial and economic stratification and the effects it has on brain chemistry

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Sabrena ClemManagement