Sabrena Collins-Pham

Shop and deliver groceries and household items in a timely manner. Always listen to my customers' needs. Replace or refund items after making sure the original item was completely unavailable. Actively listened to customers' requests, confirming full understanding before addressing concerns. Identified issues, analyzed information and provided solutions to problems. Increased customer satisfaction by addressing issues. Used coordination and planning skills to achieve results according to schedule.

- Managed incoming calls with a focus on reservation services, including booking, amending, and canceling reservations.

- Assisted customers with inquiries, providing detailed information about accommodations and services offered.

- Skillfully handled the issuing of refunds, ensuring customer satisfaction and adherence to company policies.

- Used comprehensive database systems to manage reservation details, ensuring accuracy and efficiency.

- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Actively listened to customers' requests, confirming full understanding before addressing concerns. Identified issues, analyzed information and provided solutions to problems. Increased customer satisfaction by resolving issues. Carried out day-day duties accurately and efficiently. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Developed photos digitally and by film. Maintained work station so everything could go smoothly and efficiently.