Sabria Johnson
West Palm Beach
Summary
Reliable and motivated professional with over four years of experience in customer service, data entry, retail, and security roles. Proven ability to handle high-volume environments with strong attention to detail, professionalism, and a customer-first attitude. Skilled in sales, biometric verification, call handling, guest check-ins, and front desk operations. Seeking to leverage versatile experience in a receptionist, data entry, or administrative support position.
Overview
4
4
years of professional experience
Work History
Security Officer
Allied Universal Security Services
West Palm Beach
07.2024 - Current
- Performed daily data entry by checking in over 100 guests, vendors, and employees using access control software.
- Managed incoming calls and outgoing calls, including emergency dispatch, guest coordination, and scheduling service requests.
- Responded to person-to-person inquiries with professionalism and discretion, ensuring smooth communication and access resolution.
- Maintained detailed visitor logs and incident reports with high accuracy.
- Provided a welcoming and secure gatehouse presence while enforcing site policies.
Clear Ambassador
Clear
Baltimore
06.2022 - 10.2023
- Promoted and sold CLEAR membership by engaging with travelers and explaining the program's benefits, contributing to team and personal sales goals.
- Delivered exceptional face-to-face customer service in a high-volume, fast-paced environment.
- Verified travelers' identities by scanning matching biometric data (iris and fingerprint scans).
- Escorted passengers through dedicated CLEAR lanes, ensuring a seamless and secure experience.
- Checked boarding passes and ensured compliance with TSA and airport security procedures.
Store Associate
Shoppers world
Baltimore
01.2021 - 03.2022
- Promoted to lead cashier for consistent performance, accuracy, and customer service.
- Handled high-volume transactions efficiently while training and supervising new cashiers.
- Encouraged upselling and successfully promoted impulse buy items and promotions at checkout.
- Provided friendly, hands-on assistance to customers on the sales floor, resolving concerns and locating merchandise.
- Answered incoming calls, assisted with product inquiries, and coordinated with other departments, as well as loudspeaker announcements.
Education
High School Diploma -
Western High School
Baltimore, MD06-2021
Skills
- Access control
- Incident reporting
- Emergency response
- Customer service
- Data entry
- Communication skills
- Conflict resolution
- Cash handling
Timeline
Security Officer
Allied Universal Security Services
07.2024 - Current
Clear Ambassador
Clear
06.2022 - 10.2023
Store Associate
Shoppers world
01.2021 - 03.2022
High School Diploma -
Western High School
Similar Profiles
Majid YousafMajid Yousaf
Screening Officer at Allied Universal Security Services & Paladin Airport Security ServicesScreening Officer at Allied Universal Security Services & Paladin Airport Security Services
Jose Fernando DiazJose Fernando Diaz
GSOC Operator at Vistra Security for Allied Universal Security ServicesGSOC Operator at Vistra Security for Allied Universal Security Services
Tracy ApplewhiteTracy Applewhite
Supervisor Doorman at Allied Universal Security Services/ Mfort SecuritySupervisor Doorman at Allied Universal Security Services/ Mfort Security
Sheila KuperSheila Kuper
Site Security Manager at Allied Universal Security ServicesSite Security Manager at Allied Universal Security Services
Damarcus HerringDamarcus Herring
Lot Associate at Home Depot.comLot Associate at Home Depot.com