Sabriea Ruff
Atlanta,GA
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Delta Air Lines, Inc
Atlanta, GA
12.2021 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Administrative Assistant
Wayfair Warehouse
, GA
03.2019 - 10.2021
- Managed database systems containing customer contact information.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Scheduled appointments between clients and customers and internal staff members.
- Trained new employees on proper operation of equipment and safety protocols.
Security Supervisor
Allied Universal Security Services
Atlanta, GA
02.2017 - 03.2019
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
- Reviewed incident reports submitted by subordinates for accuracy and completeness.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
Education
Associate in Electronics Engineering Technology -
DeVry University
Villa Park, IL06-2025
High School Diploma -
Banneker High School
College Park, GA05-2012
Skills
- Data Entry
- Account updating
- Call Management
- Scheduling
- Report Generation
- Data Collection
- Information Security
- Software Updates
Certification
- Information Technology Essentials Certificate
References
References available upon request.
Timeline
Customer Service Representative
Delta Air Lines, Inc
12.2021 - Current
Administrative Assistant
Wayfair Warehouse
03.2019 - 10.2021
Security Supervisor
Allied Universal Security Services
02.2017 - 03.2019
Associate in Electronics Engineering Technology -
DeVry University
High School Diploma -
Banneker High School
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