Sabrije Pehlivan
Racine,WI
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Teachers Assistant
Racine Montessori School
Racine, WI
09.2023 - 05.2024
- Assisted lead teacher in preparing classroom materials and activities.
- Supported students in daily learning tasks and social interactions.
- Organized classroom supplies and maintained a clean learning environment.
Insurance Claims Specialist
Billing Management Services
Racine , WI
12.2020 - 08.2022
- Processed insurance claims using company software for efficient claim handling.
- Reviewed policy documents to ensure compliance with internal guidelines.
- Communicated with clients to gather necessary information for claims processing.
- Maintained accurate records of all claims and correspondence in digital systems.
- Assisted in training new staff on claims procedures and software usage.
- Resolved client inquiries regarding claim status and documentation requirements.
- Participated in team meetings to discuss workflow improvements and service enhancements.
- Processed requests for additional documentation from customers in a timely manner.
- Maintained detailed records of all claim activities including correspondence, decisions, payments.
- Prepared reports summarizing claim activity for senior management review.
- Adjusted and claims under close supervision of more experienced claims team members.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
Front Office Manager
Smile Doctors
Kenosha, WI
02.2015 - 08.2018
- Managed front desk operations and ensured smooth guest check-in processes.
- Supervised and trained front office staff on customer service protocols.
- Handled guest inquiries and resolved issues promptly and professionally.
- Monitored inventory levels of office supplies and coordinated reordering processes.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
Education
High School Diploma -
Washington Park Highschool
Racine, WI06-2011
Some College (No Degree) - Dental Hygiene
Gateway Technical College
Kenosha, WISkills
- Classroom management
- Communication skills
- Inventory management
- Team leadership
- Office administration
- Record management
- Time management
- Problem solving
- Workflow optimization
- Billing
- Team collaboration
- Conflict resolution
- Staff training
- Customer service
- Data entry
- Computer skills
- Positive attitude
- Small group and individual assistance
- CPR and first aid
- Attention to detail
- Claims
- Report preparation
- Initiative-taking
- Problem-solving
- Claims adjustment
Certification
CPR certified
References
References available upon request.
Timeline
Teachers Assistant
Racine Montessori School
09.2023 - 05.2024
Insurance Claims Specialist
Billing Management Services
12.2020 - 08.2022
Front Office Manager
Smile Doctors
02.2015 - 08.2018
High School Diploma -
Washington Park Highschool
Some College (No Degree) - Dental Hygiene
Gateway Technical College