Sabrin Diab
Clay,NY
Overview
6
6
years of professional experience
Work History
Universal Banker
M&T Bank
04.2020 - Current
- Evaluated client financial positions and identified most appropriate banking products.
- Balanced teller drawers, vault and ATM cash.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
Management Staff Member
Five Below
03.2018 - 04.2020
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Created visual displays to highlight new and featured products.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
Assistant Manager
Metro By T-Mobile
06.2018 - 11.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Attended monthly sales meetings and quarterly sales trainings.
Education
High School Diploma -
Cicero-North Syracuse High School
Cicero, NY06.2014
Skills
- Customer Outreach
- Financial Advisement
- Cash Handling
- Inbound Customer Calls
- Account Servicing
- De-Escalating Conflicts
- Record-keeping Requirements
- Customer Service
- Regulatory Compliance
- Employee Training Assistance
- Products and Services Knowledge
- Operations understanding
- Documentation skills
- Risk Management
- Microsoft Office
Location
Relocating to Charlotte, NC
Volunteer
Alzheimer's Association
2022-2023
- Team leader for M&T Bank Syracuse West | M&T and Friends
- Assisted with Walk to End Alzheimer's event set up
Meals on Wheels
2023
- Organizer for my employer
- Assisted with meal prep
CNY Land Trust
2023
- Assisted on 2 outdoor projects
- Restored landmarks in CNY
Timeline
Universal Banker
M&T Bank
04.2020 - Current
Assistant Manager
Metro By T-Mobile
06.2018 - 11.2019
Management Staff Member
Five Below
03.2018 - 04.2020
High School Diploma -
Cicero-North Syracuse High School