Overview
Work History
Education
Skills
Location
Volunteer
Timeline
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Sabrin Diab

Clay,NY

Overview

6
6
years of professional experience

Work History

Universal Banker

M&T Bank
04.2020 - Current
  • Evaluated client financial positions and identified most appropriate banking products.
  • Balanced teller drawers, vault and ATM cash.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.

Management Staff Member

Five Below
03.2018 - 04.2020
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Created visual displays to highlight new and featured products.
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal.

Assistant Manager

Metro By T-Mobile
06.2018 - 11.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Attended monthly sales meetings and quarterly sales trainings.

Education

High School Diploma -

Cicero-North Syracuse High School
Cicero, NY
06.2014

Skills

    • Customer Outreach
    • Financial Advisement
    • Cash Handling
    • Inbound Customer Calls
    • Account Servicing
    • De-Escalating Conflicts
    • Record-keeping Requirements
    • Customer Service
      • Regulatory Compliance
      • Employee Training Assistance
      • Products and Services Knowledge
      • Operations understanding
      • Documentation skills
      • Risk Management
      • Microsoft Office

Location

Relocating to Charlotte, NC

Volunteer

Alzheimer's Association

2022-2023

  • Team leader for M&T Bank Syracuse West | M&T and Friends
  • Assisted with Walk to End Alzheimer's event set up


Meals on Wheels

2023

  • Organizer for my employer
  • Assisted with meal prep


CNY Land Trust

2023

  • Assisted on 2 outdoor projects
  • Restored landmarks in CNY

Timeline

Universal Banker

M&T Bank
04.2020 - Current

Assistant Manager

Metro By T-Mobile
06.2018 - 11.2019

Management Staff Member

Five Below
03.2018 - 04.2020

High School Diploma -

Cicero-North Syracuse High School
Sabrin Diab