Sabrina Aleverares Johnson
Ann Arbor,USA
Summary
Dynamic healthcare professional with over six years of experience in customer service and administrative roles. Proven expertise in patient registration, EMR utilization, insurance verification, and scheduling, ensuring seamless operations in fast-paced environments. Skilled in maintaining confidentiality and managing sensitive data while fostering a welcoming clinic atmosphere and collaborating effectively with multidisciplinary healthcare teams. Committed to enhancing patient experiences through exceptional service and operational efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Home Health Aide
Independant
Detroit And Ann Arbor, MI
08.2025 - Current
- **Assisted patients with daily living activities**, including bathing, grooming, and meal preparation.
- **Monitored vital signs** such as blood pressure and temperature to report changes in patient condition.
- Maintained a clean, safe home environment for patients through regular housekeeping tasks and adhering to hygiene protocols.
- Built strong relationships with patients and their families through open communication and empathetic listening skills.
- Managed complex medication schedules accurately, ensuring proper administration according to physician instructions.
PCA Personal Care Assistant
Siani Grace Hospital
Detroit, MI
01.2025 - 07.2025
- Provided dependable support to patients and staff, maintaining a calm and professional attitude in a fast-paced environment.
- Collaborated with healthcare team members to ensure quality patient care and smooth workflow.
- Documented patient care activities thoroughly in electronic health records to maintain accurate care histories.**
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
Front Desk Associate/ Certified Medical Assistant
Ann Arbor Urgent Care
Ann Arbor, MI
01.2023 - 11.2024
- Answered multi-line phones, scheduled appointments, and verified insurance for patient registration and check-in.
- Registered patients, managed check-in and check-out processes, and maintained accurate records in EMR systems.
- Organized and classified lab reports, medical documents, and X-rays to support efficient patient intake.
- Certified in drug and alcohol testing, ensuring compliance with clinic protocols.
Customer Service Representative - Call Center (Remote)
Beacon Health
Northville, MI
05.2020 - 12.2023
- Delivered excellent customer service via inbound and outbound calls, addressing patient inquiries and concerns.
- Verified insurance eligibility, processed claims, and documented all interactions with attention to detail.
- Maintained confidentiality of protected health information in compliance with HIPAA regulations.
- Coordinated with internal departments to resolve patient issues swiftly, streamlining communication across teams.
- Facilitated patient follow-ups after appointments, ensuring satisfaction and addressing post-visit concerns efficiently.
Full Time Student
Ultimate Medical Academy
Northville, MI
02.2020 - 07.2022
- Demonstrated accountability, motivation, and preparedness in completing coursework and assignments on time.
- Adapted to new technologies and utilized available resources to support academic and administrative success.
Claims Associate
Sedgwick
Northville, MI
10.2021 - 03.2022
- Made outbound calls to insurance companies and doctor offices to verify coverage and resolve claims issues.
- Posted payments, completed paperwork, and organized workflow processes for efficient claims management.
- Ensured compliance with HIPAA regulations to protect patient privacy and security.
Medical Biller and Coder (Remote)
Therapeutics
Wixom, MI
09.2019 - 04.2020
- Verified insurance on state and county websites, processed prior authorizations, and managed medical documentation.
- Collaborated with healthcare providers to obtain necessary documentation for claim submissions and audits.
- Communicated with case managers to provide updates on referrals and sessions.
- Processed medical claims by accurately coding diagnoses and procedures in compliance with industry standards.
Account Manager / Customer Service
Hallite Seals Americas
Wixom, MI
12.2018 - 01.2020
- Managed customer accounts, processed payments and credits, and handled customer inquiries via phone and email.
- Entered purchase orders, maintained organized records, and utilized Excel and Outlook for data management.
Patient Account Representative - Call Center
R1 RCM
Farmington Hills, MI
08.2016 - 06.2017
- Communicated with patients, hospitals, and insurance companies to verify coverage and resolve account issues.
- Handled Medicare, Medicaid, and workers compensation claims, and prepared appeals for outstanding debt.
- Completed data entry and managed medical records using multiple EMR and billing systems.
Customer Service Representative - Call Center
J and B Medical Supply
Wixom, MI
01.2014 - 08.2016
- Handled high volume inbound and outbound calls, set up new patient accounts, and answered benefit questions.
- Verified insurance for durable medical equipment and ensured accurate and timely data entry.
- Maintained confidentiality of sensitive patient information throughout all processes.
Remote Customer Service Representative
Cedars-Sinai Hospital
Northville, MI
06.2011 - 02.2014
- Scheduled appointments, processed referrals, and entered data into hospital EMR systems.
- Verified insurance, processed pre-certifications and prior authorizations, and maintained HIPAA compliance.
- Provided clear communication to patients and staff as the first point of contact.
Education
Certified Clinical Medial Assistant (CCMA) - Health Care Administration
Sanford Brown Institute
Orlando, FLAssociate of Science - Health Care Management
Ultimate Medical Academy
Tampa, FL06-2022
Skills
- Patient registration
- Insurance verification
- Medical billing
- Electronic Medical Records (EMR)
- Appointment scheduling
- HIPAA Compliance
- Customer service
- Medical terminology
- Data entry
- Phone communication
- Patient interaction
- Attention to detail
- Organizational skills
- Microsoft Office
- Conflict resolution
- Team collaboration
- Payment processing
- Information collection
- Insurance billing
- Flexible schedule
- EMR
- Registration management
Certification
- CPR Certification
- Certified Medical Assistant
- Driver's License
- CNA
- BLS Certification
- First Aid Certification
- CPA
- CMCA
- RHIT
- CCMA Certification
- RMA
Additional Information
Authorized to work in the US for any employer
Timeline
Home Health Aide
Independant
08.2025 - Current
PCA Personal Care Assistant
Siani Grace Hospital
01.2025 - 07.2025
Front Desk Associate/ Certified Medical Assistant
Ann Arbor Urgent Care
01.2023 - 11.2024
Claims Associate
Sedgwick
10.2021 - 03.2022
Customer Service Representative - Call Center (Remote)
Beacon Health
05.2020 - 12.2023
Full Time Student
Ultimate Medical Academy
02.2020 - 07.2022
Medical Biller and Coder (Remote)
Therapeutics
09.2019 - 04.2020
Account Manager / Customer Service
Hallite Seals Americas
12.2018 - 01.2020
Patient Account Representative - Call Center
R1 RCM
08.2016 - 06.2017
Customer Service Representative - Call Center
J and B Medical Supply
01.2014 - 08.2016
Remote Customer Service Representative
Cedars-Sinai Hospital
06.2011 - 02.2014
Certified Clinical Medial Assistant (CCMA) - Health Care Administration
Sanford Brown Institute
Associate of Science - Health Care Management
Ultimate Medical Academy