Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sabrina Alexander

Franklin,LA

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Everise
02.2021 - 02.2025
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Resolved customer complaints promptly and efficiently.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Customer Service Representative

Teleperformance
01.2016 - 12.2020
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries via phone, email, and chat.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Used approved scripts to de-escalate angry customers during telephone interactions.

Home Care Provider

The Arc of Acadiana
New Iberia, LA
02.2011 - 11.2015
  • Provided companionship through conversation and recreational activities.
  • Conducted regular assessments to identify any changes in the client's condition or needs.
  • Managed client's schedule of doctor's appointments, therapies.
  • Assisted elderly clients with daily activities such as bathing, dressing, and grooming.
  • Assisted clients with mobility issues by using appropriate transfer techniques.
  • Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Monitored medications for patients with various conditions and kept watchful eye for side effects.

Education

Associate in Business -

University of Phoenix
Tempe, AZ
03-2025

High School Diploma -

Franklin Senior High School
Franklin, LA
05-2009

Skills

  • Customer service
  • Call center procedures
  • Administrative support
  • Active listening
  • Multi-task management
  • Stock management
  • Documentation
  • Strong teamwork
  • Positive and professional
  • Effective communication

Timeline

Customer Service Representative

Everise
02.2021 - 02.2025

Customer Service Representative

Teleperformance
01.2016 - 12.2020

Home Care Provider

The Arc of Acadiana
02.2011 - 11.2015

Associate in Business -

University of Phoenix

High School Diploma -

Franklin Senior High School

Similar Profiles

CREATE PROFILE