Summary
Overview
Work History
Education
Skills
Certification
Timeline
Receptionist

SABRINA BALDE

Tampa,FL

Summary

Proven track record in enhancing customer experiences and streamlining operations, notably at Blue Compass RV and Restaurants . Skilled in cash handling and exceptional customer service, demonstrating hospitality expertise and a professional appearance. Achieved significant improvements in front desk efficiency and customer satisfaction, leveraging strong multitasking abilities and a Serve Safe Certification.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Host

Melllow Mushroom
03.2021 - 06.2021
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Roll silverware.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

House Manager

Private Employers
05.2019 - 03.2022
  • Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
  • Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
  • Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
  • Drop off/ Pick up kids from school and activities.
  • Keep clean and organized house.
  • Grocery shop.

Server

Hooters
03.2022 - 04.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.

Server

Gasparilla Pizzeria and Growlers
08.2022 - 09.2022
  • Most work days I would be the only server on shift.
  • Construct pizza boxes daily.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintain clean work environment/ restaurant.
  • Keep updated knowledge of weekly beer and wine taps.

Nanny

Twinkle Toes Nanny Agency
02.2023 - 08.2023
  • Assisted with light housekeeping duties as well as running errands.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.

Receptionist

Blue Compass RV
12.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Handle transportation drivers and accept new unit arrivals.

Education

High School Diploma -

Blooming Dale Senior High School
Valrico, FL
05.2022

Skills

  • Serve Safe Certification
  • Exceptional customer service
  • Cash Handling
  • Professional Appearance
  • Hospitality service expertise
  • Memory retention
  • Cleanliness standards
  • Safe Food Handling
  • Menu Memorization
  • Food Running
  • High-volume dining

Certification

  • ServSafe Food Handler Certification - National Restaurant Association.
  • CPR Certification, by Red cross.

Timeline

Receptionist

Blue Compass RV
12.2023 - Current

Nanny

Twinkle Toes Nanny Agency
02.2023 - 08.2023

Server

Gasparilla Pizzeria and Growlers
08.2022 - 09.2022

Server

Hooters
03.2022 - 04.2023

Host

Melllow Mushroom
03.2021 - 06.2021

House Manager

Private Employers
05.2019 - 03.2022

High School Diploma -

Blooming Dale Senior High School

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SABRINA BALDE