Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Admission Host/Casual Lead
Universal Studios Hollywood
11.2017 - Current
Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Contributed to team success through effective communication and cooperation with coworkers and management.
Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing team members.
Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Office Manager/Senior Tax Accountant
Brandenburg Financial, Inc
09.2006 - 02.2018
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Maintained computer and physical filing systems.
Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Sr HR Analyst – Learning and Organizational Dev. at Universal Studios Hollywood – NBC UniversalSr HR Analyst – Learning and Organizational Dev. at Universal Studios Hollywood – NBC Universal
Operations & Guest Services Lead (Parks Services) at Universal Studios HollywoodOperations & Guest Services Lead (Parks Services) at Universal Studios Hollywood