Summary
Overview
Work History
Education
Skills
Timeline
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Sabrina Beck

Long Beach,CA

Summary

Collaborative and creative hospitality professional pursuing an education in history at California State University Long Beach. Former experience in customer service, office management, and record-keeping. Passionate about lifelong learning and eager for new opportunities within the local community.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Boardriders
02.2021 - Current
  • Oversee operational and financial projects.
  • Increased net sales by 36% in 2021 and 29% in 2022.
  • Update social media accounts and develop merchandise displays to drive sales.
  • Manage interview and training process and oversee monthly staff performance.
  • Offer hands-on help to customers, assessing needs and maintaining current knowledge of consumer preferences.

Delivery Courier

Postmates
07.2020 - 02.2021
  • Worked for delivery service to cope with financial challenges associated with COVID-19.
  • Greeted recipients, delivered packages and parcels, and gained proper signatures for all deliveries.

Front Desk Receptionist

Kenneth Brown Salon
12.2018 - 07.2020
  • Greeted guests and engaged in pleasant conversations while managing check-in process.
  • Answered over 50 customer calls per day using multi-line phone system.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Collected service payments, processed transactions, and updated relevant records.

Front Desk Supervisor

Pacific Edge Hotel
05.2018 - 12.2018
  • Supervised day-to-day front desk and housekeeping operations of 140-room hotel with 22 employees.
  • Assisted with interview process and trained new staff members.
  • Offered thoughtful concierge services and promoted local events to guests.
  • Performed basic daily bookkeeping tasks.

Front Desk Associate

Marriot International
11.2017 - 05.2018
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Implemented and managed concierge services.
  • Used internal software to process reservations, check-ins and
    check-outs.

Front Desk Associate

Marriot International
01.2017 - 11.2017
  • Welcomed guests while collaborating with team members to best assist with questions and concerns.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Calculated billings and posted charges to room accounts, reviewing with guests at checkout.

Education

Bachelor of Arts - History

California State University - Long Beach
Long Beach, CA
12.2023

Associate of Arts - History

Saddleback College
Mission Viejo, CA
12.2020

High School Diploma -

Aliso Niguel High School
Aliso Viejo, CA
06.2014

Skills

  • Customer Relationship Management
  • Active Listening
  • Collaborative Environment
  • Sales Strategies
  • Operational Efficiency
  • Schedule Management
  • Records Organization
  • Problem Anticipation and Resolution
  • Positive Reinforcement

Timeline

Assistant Manager

Boardriders
02.2021 - Current

Delivery Courier

Postmates
07.2020 - 02.2021

Front Desk Receptionist

Kenneth Brown Salon
12.2018 - 07.2020

Front Desk Supervisor

Pacific Edge Hotel
05.2018 - 12.2018

Front Desk Associate

Marriot International
11.2017 - 05.2018

Front Desk Associate

Marriot International
01.2017 - 11.2017

Bachelor of Arts - History

California State University - Long Beach

Associate of Arts - History

Saddleback College

High School Diploma -

Aliso Niguel High School

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Sabrina Beck