Sabrina Bouattoura
Oklahoma City,OK
Summary
Dynamic customer service professional with a strong track record in issue resolution and effective communication. Proven ability to enhance customer satisfaction through proactive problem-solving, managing high-volume inquiries while maintaining professionalism and empathy.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Oklahoma Turnpike Authority
Oklahoma City , OK
10.2023 - 08.2026
- Addressed customer inquiries about tolls and payment options, ensuring clear understanding and timely assistance.
- Responded to customer inquiries, delivering accurate information on products and services to enhance customer experience.
- Resolved customer complaints with professionalism and care.
- Facilitated customer satisfaction by resolving issues with knowledgeable and friendly service, fostering positive relationships.
- Provided clear information on turnpike routes and services available.
- Maintained accurate records of customer interactions and transactions.
- Handled high-volume calls, averaging 60 to 80 calls per day, while maintaining professionalism and empathy in all interactions.
Account and Tech Expert
T-Mobile
Oklahoma City , OK
01.2018 - 09.2023
- Provide offers and make sales daily.
- Discussed current offers and resources to enhance customer account management.
- Receive inbound calls from customers to assist with billing details.
- Provided transparency to customers about account requirements and updates.
- Assisted customers in troubleshooting device issues, ensuring timely resolution.
- Open tickets when needed for customers.
Sales Representative
Progrexion
01.2017 - 01.2018
- Served as front line contact for Progrexion affiliated credit repair services, addressing client inquiries and needs.
- Provided tailored credit consultations to prospective clients seeking credit repair solutions, facilitating informed decision-making.
Customer Service Specialist
Caliber Home Loans
01.2016 - 01.2017
- Handled customer service inquiries in fast-paced environment, emphasizing multi-tasking to meet service expectations.
- Managed professional telephone communications while assisting with various manual tasks and projects.
- Resolved customer issues through effective communication and problem-solving skills.
- Educated clients on loan products and services available at Caliber Home Loans.
Customer Retention
Cox Communications
01.2014 - 01.2016
- Handled inbound retention calls from current customers to generate sales and revenue in a high-intensity call center environment.
- Employed proactive persuasive retention skills to convert disconnection or downgrade requests into save opportunities by identifying customer needs.
Education
High School Diploma -
Putnam City High School
Oklahoma City, OK06-1996
Skills
- Customer satisfaction
- Issue resolution
- Effective communication
- Product knowledge
- Problem solving
- Microsoft Office
- Time management
- Quick learner
- Strong work ethic
- Team player
- Positive attitude
Timeline
Customer Service Representative
Oklahoma Turnpike Authority
10.2023 - 08.2026
Account and Tech Expert
T-Mobile
01.2018 - 09.2023
Sales Representative
Progrexion
01.2017 - 01.2018
Customer Service Specialist
Caliber Home Loans
01.2016 - 01.2017
Customer Retention
Cox Communications
01.2014 - 01.2016
High School Diploma -
Putnam City High School