
Proven hospitality professional with extensive experience at Residence Inn Marriott, adept in customer service and responsible alcohol service. Excelled in roles requiring strong multitasking and clear communication, significantly enhancing guest satisfaction. Demonstrated ability to lead and collaborate effectively, ensuring operational excellence across departments.
Started as am breakfast attendant at Marriott; worked my way learning all departments, then when Sonesta came aboard, I moved in a position to where I helped AGM, and GM with day to day tasks; I did ordering, scheduling, handled guests concerns and complaints.