Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sabrina Brown

Carmel,IN

Summary

Proven hospitality professional with extensive experience at Residence Inn Marriott, adept in customer service and responsible alcohol service. Excelled in roles requiring strong multitasking and clear communication, significantly enhancing guest satisfaction. Demonstrated ability to lead and collaborate effectively, ensuring operational excellence across departments.

Overview

11
11
years of professional experience

Work History

Bartender/auditor/breakfast

Residence Inn Marriott
Indianapolis, IN
09.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Front Desk Supervisor

Sonesta Select
Carmel, IN
11.2013 - 09.2023

Started as am breakfast attendant at Marriott; worked my way learning all departments, then when Sonesta came aboard, I moved in a position to where I helped AGM, and GM with day to day tasks; I did ordering, scheduling, handled guests concerns and complaints.

Education

Diploma - General

Arsenal Techincal H.S
Indianapolis, IN
06.1993

Skills

  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and Tolerance
  • Engaging personality
  • Cleanliness and hygiene
  • Outgoing Personality
  • Customer service expertise
  • Organizational ability
  • Responsible Alcohol Service
  • Complex Problem-Solving
  • Payment Processing
  • Handling Difficult Customers
  • Cash Register Operation
  • Hospitality service expertise
  • Professional Appearance

Timeline

Bartender/auditor/breakfast

Residence Inn Marriott
09.2023 - Current

Front Desk Supervisor

Sonesta Select
11.2013 - 09.2023

Diploma - General

Arsenal Techincal H.S
Sabrina Brown