Sabrina Casillas
Converse,TX
Summary
Dynamic Department Lead at Home Depot with a proven track record in team leadership and employee training. Expert in merchandising strategies and safety compliance, driving high customer satisfaction. Successfully enhanced team performance through effective observations and constructive feedback, fostering a culture of growth and engagement.
Overview
4
4
years of professional experience
Work History
Department Lead
Home Depot
Live Oak, TX
11.2021 - Current
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
- Conducted performance evaluations, providing constructive feedback and setting objectives.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Merchandising and promotional plans to meet department sales goals.
- Monitored operations and reviewed records and metrics to understand company performance.
- Maintained positive working relationship with fellow staff and management.
- Implemented customer service standards, ensuring high levels of customer satisfaction.
- Managed daily operations, ensuring efficient workflow and productivity.
Education
High School Diploma -
Kipp University Prep
San Antonio, TX01-2021
Skills
- Team leadership
- Employee training
- Performance evaluation
- Customer service
- Merchandising/ promotions strategies
- Safety compliance
- Knowledgeable about technology
- Customer engagement
- Supervisor
- Problem-solving
References
References available upon request.
Timeline
Department Lead
Home Depot
11.2021 - Current
High School Diploma -
Kipp University Prep
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