Sabrina DelOrier

• Led daily dispatch operations supporting 20+ drivers delivery routes.
• Supervised and provided real-time guidance to dispatchers and drivers to ensure on-time performance.
• Monitored fleet activity using GPS systems and proactively resolved routing and service disruptions.
• Coordinated route planning and workload distribution to maximize efficiency and asset utilization.
• Trained and mentored new dispatch team members, improving productivity and service consistency.
• Acted as escalation point for high-priority service issues and customer concerns.
• Partnered with warehouse and operations leadership to align transportation schedules with distribution demands.
• Supported compliance with DOT and company transportation policies.
• Monitored key performance indicators (KPIs) including on-time delivery, route efficiency, and service levels.
• Implemented process improvements to reduce delays and minimize empty miles.
• Maintained accurate dispatch records and operational reporting for leadership review.
• Managed high-volume communication across drivers, customers, and internal departments.
• Responded to emergency situations with decisive leadership to maintain service continuity.

• Supervised daily pickup and delivery operations for a team of drivers across assigned service territories.
• Directed route planning and workload distribution to ensure on-time pickups and deliveries.
• Monitored driver performance, productivity, and service metrics to maintain operational standards.
• Conducted safety meetings and reinforced compliance with DOT regulations and company policies.
• Investigated service failures, delivery exceptions, and customer complaints, implementing corrective actions.
• Partnered with warehouse and distribution teams to coordinate freight flow and dispatch priorities.
• Reviewed and approved driver schedules, timecards, and route assignments.
• Trained and coached drivers on safety procedures, customer service expectations, and operational best practices.
• Reduced service delays by proactively addressing route inefficiencies and capacity challenges.
• Analyzed daily KPIs including on-time performance, stop counts, route efficiency, and service quality.
• Maintained accountability for equipment usage, vehicle inspections, and reporting standards.
• Responded to real-time operational disruptions to protect service commitments.

• Oversee daily transportation operations supporting 200+ drivers across regional distribution routes.
• Lead real-time routing decisions to ensure on-time delivery performance and minimize service disruptions.
• Coordinate and schedule backhaul opportunities to reduce empty miles and optimize fleet utilization.
• Serve as operational liaison between drivers, warehouse teams, and leadership to ensure distribution alignment.
• Monitor GPS tracking systems to proactively address delays, compliance concerns, and service issues.
• Maintain operational records and performance tracking to support accountability and continuous improvement.
• Respond to emergencies and high-priority delivery issues with decisive leadership and sound judgment.

Management-Focused Impact:

• Contribute to operational efficiency and cost reduction initiatives.
• Support driver performance and accountability in a high-volume environment.
• Promote organized workflow and operational consistency across distribution activities.

• Coordinated dispatch operations for up to 100 couriers daily.
• Supported driver performance through route guidance, issue resolution, and schedule management.
• Resolved escalated customer service issues to maintain strong client relationships.
• Assisted in training and onboarding new team members.
• Maintained high service standards under time-sensitive delivery demands.

• Achieved 98% accuracy in billing and shipment documentation.
• Ensured compliance with customer-specific requirements and transportation standards.
• Supported operational integrity through detailed data verification.