Dawn Harrop
Grove City,OH
Summary
I am diverse in all aspects of office and administrative work. I am a quick learner and take pride in my work. Talented Dispatch Coordinator with years of experience working with communications equipment. Personable employee develops strong relationships with work crews and drivers and promptly addresses customer questions and complaints. Familiar with performing various clerical work tasks such as filing work orders and organizing inventory records.
Overview
18
18
years of professional experience
Work History
Dispatch Lead
Commercial Parts & Service
Columbus, OH
01.2023 - Current
- Assigned daily tasks and delegated responsibilities to team members.
- Monitored workflow and adjusted staff schedules accordingly.
- Provided training and guidance to new hires on dispatch procedures.
- Maintained accurate records of all assigned jobs and tracked progress of each job.
- Resolved customer service issues in a timely manner.
- Developed strategies for improving customer service levels, response times, and process efficiencies.
- Reviewed incoming requests from customers to ensure they meet company standards and expectations.
- Responded promptly to emergency calls, ensuring that the appropriate personnel were dispatched quickly and efficiently.
- Conducted regular meetings with team members to discuss goals, objectives, deadlines.
- Created policies and procedures related to dispatching operations.
- Ordered parts needed by techs and arranged delivery to technician in required amount of time.
- Prepared daily work and run schedules.
- Received or prepared work orders.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Arranged for repairs to restore service and schedules.
Office Support Assistant
Yellow Transportation
Columbus, OH
07.2022 - 01.2023
- Provided general administrative and clerical support including filing, photocopying, scanning and faxing documents.
- Organized and maintained office files.
- Answered incoming calls, responded to inquiries and directed calls to appropriate personnel.
- Tracked shipments using computerized tracking systems.
- Provided support to drivers regarding route directions, traffic issues, road closures.
- Resolved any problems arising from the shipment of goods or services such as damaged items or delayed deliveries.
Customer Service Representative
West Side Transport Inc.
Columbus, OH
09.2021 - 07.2022
- Run day to day operations for 5 accounts
- Schedule pick up and deliveries
- Correct any issues that arise with drivers
OS&D Clerk
Yellow Transportation
06.2018 - 06.2021
- Process driver delivery receipts in a timely manner
- Answer customer phone calls regarding freight deliveries
- Utilize the AS400 system to answer customer questions
- Schedule freight deliveries to various companies
- Trace misplaced freight in a warehouse setting
- Assign OS&D numbers to delivery issues
- Print truck load bills, and waybills for destination terminals
- Process overages, damages and shortages for the terminal
- Dock audits
- Process all hazmat incidents
- Verified accuracy of shipping documents against purchase orders and invoices.
- Organized, inventoried, and stored incoming stock in designated areas.
- Conducted daily cycle counts to ensure inventory accuracy.
Customer Service Representative
Dayton Freight
08.2016 - 06.2018
- Trace freight to verify that delivers have been made
- Review driver manifest for additional billing
- Schedule LTL deliveries and customer pick ups
- Assign OS&D numbers to orders that have issues
- Update driver productivity reports
- Utilize the AS400 system to answer driver inquiries
- Complete accounts payable and verify that they are correct for billing
- Review driver error reports, and make corrections
- Scan correct bill of ladings and other deliver receipts
- Answer phone calls regarding all aspects of LTL trucking
- Handle driver drug screenings and DOT physicals
- Great visitors upon entry
Terminal Manager
McCollister's Logistics Group
Columbus, OH
12.2010 - 07.2016
- Complete weekly billing reports
- Upload and file all driver paperwork into the system
- Schedule all outsourced labor for all crews for the week
- Schedule truck loads for various jobs
- Contact various vendors for supply request
- Process all bills for distribution to corporate office
- Verify all paperwork is correct and complete
- Schedule all job assignments, print work orders and complete driver packets for the upcoming week
- Handle any issues that the installers may have with job assignments
- Conduct quality checks on installers for any job within 75 miles of Columbus
- Handle all management job duties while management is on vacation
- Reserve hotels, semis and straight truck rentals
- Print BOL's from the AS400
- All clerical duties
- Maintain the Windfall Warehouse system, to be complete and accurate
- Responsible for driver training on the computer systems
- Answer all questions regarding orders from Life Fitness
- Managed daily operations of the terminal, including staff scheduling and inventory management.
- Developed safety protocols to ensure compliance with OSHA regulations and company policies.
- Coordinated with maintenance personnel to address any equipment issues in a timely manner.
Safety Instructor
JB Hunt Transport
Columbus, OH
08.2006 - 03.2009
- Assist the Safety Manager in ensuring all drivers that are released to the operations for driving duties are fully DOT qualified and have met all company requirements of a driver
- Hiring procedures and paperwork of orientation drivers, PeopleSoft hiring and changes, review driver physicals, comdata and payroll procedures
- Provide assistance to drivers on all types of questions, faxing, and general communications procedures, assisting operations and safety as needed
- Submit check request for payment on all service center billing, ensuring all invoices are paid in a timely manner; ensure all invoices are date stamped the day they are received
- Service center shipping services and interoffice mail
- Assist drivers with recertification and return to work physicals and drug screens
- Handle procedures dealing with petty cash receipts and balancing petty cash on a monthly basis
- Greet all visitors Order all office and driver supplies Conduct new driver orientation classroom training Conduct new driver road test to ensure
- DOT compliance and safe vehicle operations
- Evaluate the driver's skill level and make recommendations to the Safety Manager on those who perform poorly or fail
- Coordinate driver road test, drug test and DOT physicals for new drivers in Orientation
- Perform skill assessments and diagnose safety issues with drivers
- Provide remedial training to develop skill deficiencies to improve driver safety
- Conduct driver log reviews (DOT Hours of Service) with drivers to ensure compliance and fully document all counseling and training received
- Participate in driver Post-Accident Review meetings
- Assist in the design and update of safety and training materials
- Provide training in all DOT, Company and account specific policies and procedures
- Provide training in Smith System of defensive driving
Education
High School Diploma -
Grove City, OH
Grove City, OH06-1999
Skills
- Work Crew Dispatch
- Route coordination
- Dispatch protocols
- Multitasking
- Documentation and paperwork
- Trucking dispatching
- Warehousing environments
- Logistical operations
- Work Crew Dispatch
- Route coordination
- Dispatch protocols
- Multitasking
- Documentation and paperwork
- Trucking dispatching
- Warehousing environments
- Logistical operations
Assessments
Customer Focus & Orientation — Proficient April 2019 Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient Customer service — Proficient August 2021 Identifying and resolving common customer issues Full results: Proficient Attention to detail — Proficient June 2021 Identifying differences in materials, following instructions, and detecting details among distracting information Full results: Proficient Administrative assistant/receptionist — Highly Proficient June 2021 Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient Scheduling — Proficient December 2022 Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Affiliations
- Member of the Widow Sons Masonic Riding Association
- Volunteer for multiple Veteran groups
References
References available upon request.
Timeline
Dispatch Lead
Commercial Parts & Service
01.2023 - Current
Office Support Assistant
Yellow Transportation
07.2022 - 01.2023
Customer Service Representative
West Side Transport Inc.
09.2021 - 07.2022
OS&D Clerk
Yellow Transportation
06.2018 - 06.2021
Customer Service Representative
Dayton Freight
08.2016 - 06.2018
Terminal Manager
McCollister's Logistics Group
12.2010 - 07.2016
Safety Instructor
JB Hunt Transport
08.2006 - 03.2009
High School Diploma -
Grove City, OH
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