Summary
Overview
Work History
Education
Skills
Timeline
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SABRINA DERRICK

Sanford,FL

Summary

I'm an exemplary worker passionate about aiding customers while exceeding both employer and customer expectations. I do so while maintaining poise and a sense of humor in demanding environments. I carry a strong history of exceptional service and expertise in food and beverage establishments. In addition, I offer a strong retail history, having spent time working for Verizon as one of my stores top specialists during my time with them. I'm a committed and ambitious individual with 9+ years of hard work and experience in the customer service and sales industry. I'm dedicated to resolving issues, enhancing customers experiences, and driving sales. I'm prideful of being a creative problem-solver capable of helping customers with complex needs.

Overview

5
5
years of professional experience

Work History

Technician

AutoLawn of Orlando
Sanford, FL
04.2024 - Current
  • Added to my technical proficiency by gaining knowledge on automated lawnmower technology, programming, and repair
  • Performed daily diagnostics and troubleshooting on various units
  • Enhanced my software knowledge by becoming familiar with programming interfaces
  • Excellent communication and interpersonal skills for client interaction
  • Conducted routine maintenance and repairs

Sales Representative (Key Holder)

Verizon Wireless
Sanford, FL
08.2023 - 09.2024
  • Performed keyholder duties including the opening and closing of the store, daily cash management and report production, and inventory analysis
  • Performed security procedures and utilized alarm codes that protected multiple thousands of dollars worth of inventory
  • Learned and uncovered customers' needs by creating connections and asking the right questions
  • Positioned product insights and solution recommendations to provide customers with a complete top-down sales solution
  • Closed sales by using phenomenal communication skills to fulfill customer needs with simple and intuitive tech solutions

Cash Management Dep. Lead

Margaritaville
Orlando, FL
10.2023 - 01.2024
  • Oversaw all financial reports for servers
  • Calculated and distributed tips and gratuities for all tipped staff
  • Generated multiple daily sales reports utilizing Excel

Lead Server

Margaritaville
Orlando, FL
08.2020 - 01.2024
  • Encouraged guests to try limited time food or drink specials as well as promoting items from retail
  • Had consistent positive interactions with coworkers and staff
  • Trained new hires and coached up to fellow coworkers

Head Bartender

Vallartas Mexican Grill
Pensacola, FL
07.2019 - 07.2020
  • Took customer orders and capitalized on opportunities to sell special beverage and food options
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team, and business needs while avoiding unnecessary delays or errors

Education

High School Diploma -

Collegiate High School
Niceville, FL
05.2018

Some College - Marketing

Valencia College
Orlando, FL

Skills

  • Multitasking
  • Fluency in both English and Spanish
  • Positive attitude
  • Engaging personality
  • Sales knowledge
  • Excel / Spreadsheet proficiency

Timeline

Technician

AutoLawn of Orlando
04.2024 - Current

Cash Management Dep. Lead

Margaritaville
10.2023 - 01.2024

Sales Representative (Key Holder)

Verizon Wireless
08.2023 - 09.2024

Lead Server

Margaritaville
08.2020 - 01.2024

Head Bartender

Vallartas Mexican Grill
07.2019 - 07.2020

High School Diploma -

Collegiate High School

Some College - Marketing

Valencia College

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