Sabrina Edwards
Charlotte,NC
Summary
Results-driven Senior Operations Manager with extensive experience optimizing large-scale facilities, overseeing multi-disciplinary teams, and consistently achieving operational excellence. Proven track record in enhancing productivity, streamlining processes, and driving efficiency within diverse operational environments. Skilled in implementing strategic initiatives, managing complex logistics, and fostering a culture of continuous improvement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
SPENCER’S SPIRITS AND GIFTS
07.2023 - Current
- Revitalized operational performance, mentoring 11 supervisors and optimizing processes to surpass operational goals by 35% within the first year
- Developed supplier relationships and negotiated purchasing terms, ensuring cost-effective sourcing and procurement of merchandise
- Streamlined merchandise flow across departments, implementing best practices that boosted throughput and productivity by 40%
Independent Contractor – Customer Support Specialist
LIVEOPS
01.2021 - 01.2024
- Company Overview: REMOTE
- Managed incoming customer inquiries, ensuring 100% issue resolution on the first call
- Utilized CRM tools to track customer concerns and implement proactive solutions, achieving a 100% satisfaction rating
- REMOTE
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Logistics Director
AGILENT TECHNOLOGIES
01.2022 - 11.2022
- Led end-to-end supply chain operations, overseeing procurement, inventory, fulfillment, and logistics for a 300,000 sq ft facility
- Managed a team of 3 Operation Managers, 11 Supervisors, and 240 employees across 3 shifts
- Negotiated vendor contracts and optimized supplier performance, ensuring cost savings and reliability
- Achieved 99.05% on-time delivery, marking the highest performance in nine months
- Successfully shipped 99% of the site's forecast, surpassing shipment targets by $2.52M in January, contributing to $1.16B in revenue
- Implemented risk mitigation strategies, ensuring compliance with industry regulations and company policies
Operations Manager
SMITHS MEDICAL
03.2021 - 12.2021
- Directed fulfillment, procurement, inventory management, and shipping functions to drive efficiency and cost reductions
- Reduced backlog by $12M within 45 days while balancing customer demand and inventory levels
- Developed supplier partnerships and sourcing strategies, enhancing procurement efficiency
Distribution Center Shift Operations Manager
MILWAUKEE TOOL
07.2017 - 11.2020
- Oversaw a 1.3M sq ft facility, managing procurement, vendor negotiations, inventory, and distribution
- Led a team of 3 Area Managers and 250 employees, ensuring alignment with corporate supply chain goals
- Optimized supplier relationships to improve inventory availability and reduce excess stock
- Spearheaded a Kaizen initiative, boosting pick mod capacity by 20% in two months
- Cleared a $30M backlog in 30 days, shipping $1M in aged orders daily
Inbound Area Manager
Nike, Inc.
12.2015 - 07.2017
Department Manager
Coats & Clarks
01.2014 - 11.2015
Education
Master of Science - Organizational Development & Leadership
The University of Arizona Global Campus
Bachelor of Science - Biology
Albany State University
Skills
- Change Management
- Workflow Efficiency
- Performance Analysis
- Vendor Relations
- Team Development
- Resource Allocation
- MS Office
- Oracle
- SAP
- WMS-Manhattan
- Salesforce
- High Jump
- ADP
- Timetrack
- Kronos
- Redwerk
Websites
Certification
- Lean Six Sigma & Kaizen Methodologies
- Crucial Conversations & Leadership Coaching
- OSHA Compliance & Risk Management
- Procurement & Supplier Negotiation
Degree
MBA
Timeline
Operations Manager
SPENCER’S SPIRITS AND GIFTS
07.2023 - Current
Logistics Director
AGILENT TECHNOLOGIES
01.2022 - 11.2022
Operations Manager
SMITHS MEDICAL
03.2021 - 12.2021
Independent Contractor – Customer Support Specialist
LIVEOPS
01.2021 - 01.2024
Distribution Center Shift Operations Manager
MILWAUKEE TOOL
07.2017 - 11.2020
Inbound Area Manager
Nike, Inc.
12.2015 - 07.2017
Department Manager
Coats & Clarks
01.2014 - 11.2015
Bachelor of Science - Biology
Albany State University
Master of Science - Organizational Development & Leadership
The University of Arizona Global Campus
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