Sabrina Edwards
Silverhill
Summary
Dynamic administrative professional with a proven track record at Ria Health, excelling in insurance verification and EMR management. Adept at problem-solving and team leadership, I enhance operational efficiency and patient engagement, ensuring seamless service delivery and fostering a supportive environment for both patients and colleagues.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Ria Health
Remote
06.2024 - Current
- Verified and processed insurance coverage across multiple payer platforms to confirm eligibility and determine financial responsibility.
- Resolved insurance issues to support accurate billing and maintain a smooth revenue cycle.
- Re-engaged patients experiencing insurance changes or lapses to promote ongoing participation in care.
- Collaborated cross-functionally to address barriers to continued enrollment and provide effective solutions.
- Managed daily operations through client outreach, inbound call handling, and accurate data entry.
- Ensured continuity of care through comprehensive EMR documentation and workflow efficiency.
- Guided individuals facing financial barriers by explaining pricing options and lower-cost programs.
- Welcomed new patients as Patient Onboarding Specialist, verifying information and scheduling appointments for seamless onboarding.
Enrollment Specialists
Ria Health
Remote
01.2023 - Current
- Conducted thorough patient assessments to gather detailed information for effective service connection.
- Collaborated with healthcare providers to ensure comprehensive meeting of patient needs.
- Analyzed consumer reviews to identify significant trends and improvement opportunities.
- Oversaw creation and maintenance of customer information system for enhanced data management.
- Identified retention intervention opportunities through analysis of CRM system data.
- Executed exit interviews with departing customers to gather insights for prevention strategies.
- Provided empathetic assistance to enable patient connections with necessary medical services.
Asst. Chief Corrections Officer
City of Foley
Foley
12.2017 - 10.2022
- Facilitated rehabilitation and reintegration of individuals within correctional system through guidance and support.
- Streamlined resource distribution via effective inter-departmental coordination.
- Developed policies and procedures prioritizing facility safety and well-being.
- Cultivated supportive environment for over 13 team members through strong leadership.
Education
B.S. - Criminal Justice
Troy University
Troy, AL05.2017
A.A. - Psychology
Pensacola State College
Pensacola, Fl05.2015
Skills
- Data entry and analysis
- Insurance verification
- EMR management
- Team leadership
- Problem solving
- Computer proficiency
- Time management
References
References available upon request.
Timeline
Administrative Assistant
Ria Health
06.2024 - Current
Enrollment Specialists
Ria Health
01.2023 - Current
Asst. Chief Corrections Officer
City of Foley
12.2017 - 10.2022
B.S. - Criminal Justice
Troy University
A.A. - Psychology
Pensacola State College