Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sabrina Engle

Wayland

Summary

Dynamic Table Games Manager with a proven track record at Monarch Casino & Resort and Gun lake casino, excelling in customer service and team leadership. Expert in money handling and game management, fostering loyalty through exceptional guest experiences. Recognized for optimizing operations, enhancing profitability, and maintaining a safe, engaging environment for patrons.

Knowledgeable with new team members with solid background in managing various table games. Adept at creating welcoming environment for patrons, ensuring compliance with gaming regulations, and delivering exceptional customer service. Demonstrated expertise in maintaining game integrity and quickly resolving disputes.

Overview

11
11
years of professional experience

Work History

Table Games Dealer

Gun Lake Casino
02.2025 - Current
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.


Table Games Manager

Monarch Casino & Resort
03.2022 - 02.2025
  • Resolved customer disputes quickly and professionally, maintaining high standards of guest service.
  • Oversaw inventory management, ensuring adequate supplies while minimizing waste and loss.
  • Developed strong relationships with casino guests, fostering loyalty and repeat business.
  • Boosted team morale through recognition programs, fostering a positive work atmosphere conducive to excellent guest service.
  • Streamlined table games operations for increased revenue and improved guest experience.


Table Games Floor Supervisor

Gun Lake Casino
05.2020 - 02.2022
  • Leveraged extensive knowledge of various table games to provide expert guidance on rules, strategies, and proper etiquette to both dealers and patrons alike.
  • Optimized scheduling processes to ensure adequate coverage during peak hours without sacrificing employee satisfaction or work-life balance.
  • Streamlined dealer rotation schedules for greater efficiency and improved team morale.
  • Maintained accurate records of player ratings to assist marketing efforts in targeting high-value guests for promotional offers.

Table Games Dealer

Gun Lake Casino
01.2014 - 05.2020
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.


Education

High School Diploma -

Marshall High
Marshall, MI
05-2011

Skills

  • Reliability and punctuality
  • Excellent customer service
  • Keen observation
  • Money handling expertise
  • Team player mentality
  • Memory retention
  • Stress tolerance
  • Strong mathematical skills
  • Game rules
  • Table management
  • Game management
  • Currency exchange

Accomplishments

  • Supervised team of 60 staff members.
  • Resolved product issue through consumer testing.

Timeline

Table Games Dealer

Gun Lake Casino
02.2025 - Current

Table Games Manager

Monarch Casino & Resort
03.2022 - 02.2025

Table Games Floor Supervisor

Gun Lake Casino
05.2020 - 02.2022

Table Games Dealer

Gun Lake Casino
01.2014 - 05.2020

High School Diploma -

Marshall High

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Sabrina Engle