SABRINA FLETCHER
Lakeland,FL
Summary
Friendly and efficient with strong organizational skills, adept at managing office tasks and supporting team functions. Possesses solid understanding of administrative software and office procedures, including proficiency in Microsoft Office and data entry. Committed to optimizing workflows and contributing to smooth-running office environment.
Overview
11
11
years of professional experience
Work History
Solid Waste Office Assistant
City of Lakeland - Rita Staffing
09.2024 - 01.2025
- Communicated with drivers and supervisors concerning delays, accidents, equipment breakdowns, and unserviceable cans.
- Strengthened business relationships by addressing inquiries and concerns related to garbage collection services promptly and professionally.
- Actively participated in company-wide initiatives aimed at enhancing environmental sustainability efforts.
- Resolved issues related to missed pickups or incorrect disposals swiftly, ensuring customer satisfaction and escalating major issues to supervisor.
- Educated public on importance of recycling and waste reduction, collection procedures and legal dumping.
Mail Room Clerk
GEICO
07.2022 - 08.2023
- Received, sorted and dispersed incoming mail, packages, and courier deliveries
- Accurately identified and uploaded legal claims documents such as subpoenas, summons and demands
- Maintained records of all incoming and outgoing MRI discs using Excel. Responded promptly to claim adjusters inquiring about films.
- Verified all incoming live claim checks and kept records of daily amount recovered
- Printed and packaged on average of 75 certified letters a day for interested parties
- Provided customer service to fellow associates needing office supplies, mail services and copy requests
Auto Claims Adjuster
GEICO, Government Employees Insurance
11.2017 - 07.2022
- Held and maintained 6-20 All-Lines Adjuster License
- Investigated and analyzed auto insurance claims to determine validity, accuracy, and coverage
- Interviewed claimants, witnesses, police officers, medical professionals and other parties involved in the claim to determine liability.
- Analyzed policy language to ensure compliance with state regulations and company policies
- Provided policyholders with professional advice regarding vehicle repairs and body shop procedures to maximize customer satisfaction
- Evaluated claims for possible fraud, contacting appropriate department for further investigation
Medical Receptionist
Lakeland Regional Health
04.2014 - 11.2017
- Greeted and checked in patients, updating patient information in computer system
- Verified insurance coverage for appointments and collected co-payments as required
- Scheduled patient appointments, verifying accuracy of appointment times with providers
- Prepared charts for new patients, ensuring all necessary forms were completed correctly
- Accurately assessed walk in patients by professionally communicating with physicians and nursing staff on the severity of illness
Education
High School Diploma -
Plant City High School
Plant City, FL05.2008
Skills
- Excellent Customer Service
- Strong Organization Skills
- Great Attention to Detail
- Efficient Time Management
- Positive attitude
- Data entry
Timeline
Solid Waste Office Assistant
City of Lakeland - Rita Staffing
09.2024 - 01.2025
Mail Room Clerk
GEICO
07.2022 - 08.2023
Auto Claims Adjuster
GEICO, Government Employees Insurance
11.2017 - 07.2022
Medical Receptionist
Lakeland Regional Health
04.2014 - 11.2017
High School Diploma -
Plant City High School
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