Sabrina Gambone
New York
Summary
Experienced Bartender and Floor Manager with over 5 years of success in high-volume restaurant environments. Skilled in crafting cocktails, providing exceptional guest service, increasing sales through upselling, and managing front-of-house operations. Proven ability to lead teams, train staff, resolve customer concerns, and maintain a fast-paced, positive atmosphere while delivering outstanding guest experiences.
Overview
7
7
years of professional experience
Work History
FLOOR MANAGER
Civetta Hospitality
New York
09.2025 - Current
- Supervise daily front-of-house operations, ensuring efficient service, smooth workflow, and exceptional guest experiences.
- Lead and support a team of servers, bartenders, hosts, and support staff during high-volume shifts.
- Resolve guest concerns professionally and effectively, maintaining high customer satisfaction and retention.
- Monitor inventory levels, place orders, and assist with cost-control initiatives to reduce waste and improve profitability.
- Collaborate with management on special events, promotions, and operational improvements.
- Maintained compliance with health, safety, and sanitation regulations.
BARTENDER/SERVER
Civetta Hospitality
New York
06.2021 - Current
- Drink Preparation: Mixing classic and contemporary cocktails, crafting signature drinks, preparing non-alcoholic beverages, knowledge of different spirits and liqueurs
- Inventory Management: Stocking the bar with necessary ingredients, monitoring inventory levels, rotating stock to ensure freshness, ordering supplies as needed
- POS system proficiency: Operating point-of-sale system to ring up orders, track sales, and manage tabs
- Sales-focused: Increased bar revenue by 15% over a quarter through successful upselling techniques and consistently ranked top in sales among bartenders at the establishment.
- Costumer service excellence: Maintained a high customer satisfaction rating by consistently providing personalized service and attention to detail and developed a loyal customer base through regular interaction and remembering customer preferences.
- Teamwork and leadership: Provided mentorship and guidance to new staff members, contributing to their professional development and actively participated in team meetings and collaborated on new bar initiatives.
BARTENDER/SERVER
Settepani Restaurant
New York
05.2019 - 06.2021
- Customer interaction: Anticipating customer needs and addressing requests promptly
- Order management: Monitoring order times and ensuring timely delivery
- Sales and upselling: Utilizing suggestive selling techniques to increase average check
- Operational efficiency: Managed a large section of tables during peak hours with minimal wait times and high table turnover and demonstrated strong time management skills by efficiently handling multiple tables simultaneously
- Guest satisfaction: Consistently achieving high customer satisfaction ratings
- Wine sales: Increasing wine sales through expert pairing recommendations
Skills
- Inventory management
- Staff supervision
- Problem solving
- Effective communication
- Team leadership
- Training and development
- Drink preparation
- POS system operation
- Attention to detail
- Mentorship development
- Upselling strategies
- Beer and wine recommendations
- Customer relations
Timeline
FLOOR MANAGER
Civetta Hospitality
09.2025 - Current
BARTENDER/SERVER
Civetta Hospitality
06.2021 - Current
BARTENDER/SERVER
Settepani Restaurant
05.2019 - 06.2021