SABRINA GILIANA
STREAMWOOD,IL
Overview
9
9
years of professional experience
Work History
PHARMACY HELP DESK AGENT SPECIALIST (TIER 2)
Albertson's
05.2021 - Current
- Resolved ServiceNow tickets for third party issues
- Utilized Bomgar to assist pharmacies in claim inquiries
- Worked with insurance companies to resolve rejections
- Worked on rebill projects to ensure proper reimbursements
- Trained and supervised new agents
- Provided technical support for pharmacies on EPS
PHARMACY TECHNICIAN SPECIALIST
Jewel-Osco Pharmacy
01.2017 - 05.2021
- Data entry
- Administered vaccines
- Filled prescriptions
- Insurance billing and third party rejects resolution
- Inventory management and reduction
- Supervised and trained technicians
- Followed up with patients to assist with RX inquiries
RETAIL CLERK
Jewel-Osco
03.2016 - 01.2017
- Greeted and assisted customers
- Restocked shelves
- Maintained tidy and organized store environment
Education
Associate of Science -
Harper College
Palatine, IL07.2022
CERTIFICATE IN SOFTWARE DEVELOPMENT -
Harper College
Palatine, IL08.2022
Skills
- Multitasking
- Data Entry
- Dispute Resolution
- Insurance Billing
- ServiceNow
- Bomgar
Timeline
PHARMACY HELP DESK AGENT SPECIALIST (TIER 2)
Albertson's
05.2021 - Current
PHARMACY TECHNICIAN SPECIALIST
Jewel-Osco Pharmacy
01.2017 - 05.2021
RETAIL CLERK
Jewel-Osco
03.2016 - 01.2017
Associate of Science -
Harper College
CERTIFICATE IN SOFTWARE DEVELOPMENT -
Harper College