Overview
Work History
Education
Skills
Timeline
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SABRINA GILIANA

STREAMWOOD,IL

Overview

9
9
years of professional experience

Work History

PHARMACY HELP DESK AGENT SPECIALIST (TIER 2)

Albertson's
05.2021 - Current
  • Resolved ServiceNow tickets for third party issues
  • Utilized Bomgar to assist pharmacies in claim inquiries
  • Worked with insurance companies to resolve rejections
  • Worked on rebill projects to ensure proper reimbursements
  • Trained and supervised new agents
  • Provided technical support for pharmacies on EPS

PHARMACY TECHNICIAN SPECIALIST

Jewel-Osco Pharmacy
01.2017 - 05.2021
  • Data entry
  • Administered vaccines
  • Filled prescriptions
  • Insurance billing and third party rejects resolution
  • Inventory management and reduction
  • Supervised and trained technicians
  • Followed up with patients to assist with RX inquiries

RETAIL CLERK

Jewel-Osco
03.2016 - 01.2017
  • Greeted and assisted customers
  • Restocked shelves
  • Maintained tidy and organized store environment

Education

Associate of Science -

Harper College
Palatine, IL
07.2022

CERTIFICATE IN SOFTWARE DEVELOPMENT -

Harper College
Palatine, IL
08.2022

Skills

  • Multitasking
  • Data Entry
  • Dispute Resolution
  • Insurance Billing
  • ServiceNow
  • Bomgar

Timeline

PHARMACY HELP DESK AGENT SPECIALIST (TIER 2)

Albertson's
05.2021 - Current

PHARMACY TECHNICIAN SPECIALIST

Jewel-Osco Pharmacy
01.2017 - 05.2021

RETAIL CLERK

Jewel-Osco
03.2016 - 01.2017

Associate of Science -

Harper College

CERTIFICATE IN SOFTWARE DEVELOPMENT -

Harper College

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SABRINA GILIANA