Sabrina Gomez
Grand Rapids
Summary
Customer service professional with history of delivering bilingual support and ensuring client satisfaction. Known for resolving issues efficiently and improving customer experiences. Team-oriented and adaptable, excelling in communication and problem-solving.
Overview
2
2
years of professional experience
Work History
Paraprofessional (Instructional Support Staff)
Kent ISD
01.2021 - 2024
- Supported students and educators by maintaining classroom order, documenting progress, and managing learning materials.
- Managed confidential student data.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Front Desk & Warehouse Support
Kent Communications Inc.
01.2019 - 01.2021
- Handled incoming and outgoing correspondence, processed shipments, and maintained accurate documentation.
- Answered phones, scheduled services, and resolved client inquiries via phone, email, and in-person.
- Maintained records in CRM systems and supported back-office logistics and inventory workflows.
- Built strong client relationships through timely and efficient problem-solving.
Education
B.A. - Psychology & International Studies with Emphasis in Spanish
Andrews University
Berrien Springs, MIHigh School Diploma - undefined
Grand Rapids Adventist Academy
Skills
- Clerical Support & Data Entry
- Microsoft Office Suite (Excel, Word, Outlook)
- CRM & Digital Recordkeeping Systems
- Typing Speed: 50 WPM
- Bilingual: English & Spanish
- Time Management & Multi-tasking
- Clear Verbal & Written Communication
- Adaptability & Problem Solving
- Customer & Team Support
Languages
Spanish
Full Professional
Timeline
Paraprofessional (Instructional Support Staff)
Kent ISD
01.2021 - 2024
Front Desk & Warehouse Support
Kent Communications Inc.
01.2019 - 01.2021
High School Diploma - undefined
Grand Rapids Adventist Academy
B.A. - Psychology & International Studies with Emphasis in Spanish
Andrews University
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