Hi, I’m
Sabrina Gorman
Ardmore,OK
Overview
6
years of professional experience
Work History
Five BelowArdmore, OK
Store Manager
04.2024 - Current
Job overview
- Hired, trained, and developed employees for management, sales, and customer service roles to ensure operational excellence.
- Fostered a collaborative and positive team environment through effective communication, coaching, and leading by example.
- Oversaw total store execution including customer service, merchandising standards, operational procedures, and people development.
- Implemented strategies to drive sales growth and achieve revenue targets while controlling expenses.
- Managed a team of 13-17 employees, providing coaching and performance evaluations to maximize productivity and satisfaction.
- Ensured compliance with company policies, procedures, and safety regulations at all times.
- Led regular team meetings to communicate goals, review performance metrics, and maintain a positive work environment.
- Developed employee schedules in Legion to align labor costs with business needs and budget constraints.
- Utilized POS systems to track sales data, monitor inventory, analyze trends, and generate reports for informed decision-making.
- Built strong relationships with local community organizations to increase brand visibility and support marketing initiatives.
FedEx ExpressFort Worth, TX
Material Handler
07.2023 - 02.2024
Job overview
- Operated large machinery to offload and upload cans from airplanes, ensuring efficient workflow and safety compliance.
- Handled packages during the sort process, maintaining accuracy and attention to detail.
- Coordinated the proper placement of Commander 30 and 15 equipment for aircraft offload/upload processes.
- Delivered cans to designated warehouse locations, supporting timely and organized operations.
- Offloaded packages from trucks onto conveyor belts, contributing to streamlined logistics.
- Served as Safety Coordinator, promoting a safe work environment and adherence to safety protocols.
- Scanned packages accurately for specific destinations, ensuring operational accuracy.
- T-stacked packages in appropriate containers to maintain order and efficiency.
Holiday InnArdmore, OK
Front Office Manager
05.2021 - 08.2023
Job overview
- Defined and implemented front desk objectives and procedures to optimize guest experience and operational efficiency.
- Hired, trained, and managed staff, including shift scheduling and performance reviews, to ensure high service standards.
- Addressed guest complaints and inquiries, delivering exceptional customer service and maintaining guest satisfaction.
- Maintained a clean and organized front desk and reception area to uphold brand standards.
- Supervised all front desk activities, including bookings, appointments, phone calls, and emails, ensuring smooth daily operations.
- Monitored vacancies and reservations, utilizing selling tools to consistently maintain high occupancy rates.
- Planned and organized internal meetings, events, and staff gatherings to foster team engagement.
- Managed weekly orders for food, snacks, and office supplies for the Sundry Store and office areas.
- Supervised Guest Service Agents and Night Auditors to ensure total guest satisfaction and adherence to operational policies.
Ollie's Bargain OutletArdmore, OK
Assistant Team Leader
01.2020 - 11.2020
Job overview
- Assisted Store Team Leader with managing payroll budgets, expenses, store banking, shrink reduction, and timely reporting.
- Ensured store standards and company programs met all operational expectations for quality and compliance.
- Maintained the front-end, entrance, and exterior of the building to uphold brand presentation.
- Assigned daily tasks to Associates and monitored productivity to achieve operational goals.
- Supported merchandising initiatives and the Door to Floor process for effective product placement.
- Led monthly safety meetings with Associates and implemented changes to enhance workplace safety.
- Assisted with coaching, training, developing, evaluating, supervising, and scheduling store associates.
- Performed Team Leader functions during opening and closing procedures to ensure smooth operations.
- Supported hiring, recruiting, interviewing, selection, and onboarding to meet ongoing staffing needs.
Timeline
Store Manager
Five Below
04.2024 - Current
Material Handler
FedEx Express
07.2023 - 02.2024
Front Office Manager
Holiday Inn
05.2021 - 08.2023
Assistant Team Leader
Ollie's Bargain Outlet
01.2020 - 11.2020