Sabrina Hardy
Sandy,UT
Summary
Hands-on experience in exceptional customer service. Skilled in having strong computer skills . Strong team collaborator focused on achieving optimal patient outcomes and adapting to changing needs. Known for reliability, technical expertise, and patient-centric approach.
Overview
13
13
years of professional experience
Work History
Optician
Healthy Eyes For Life
02.2024 - 12.2024
- Identified and resolved patient concerns related to eyewear and vision correction.
- Instructed patients on proper care and usage of contact lenses and eyewear.
- Operated pupilometers to measure patients' pupillary distance for lens customization.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Maintained safe, clean and organized environment to increase patient comfort.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Enhanced patient satisfaction by providing personalized frame and lens recommendations based on individual needs and preferences.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
Optician
South Valley Vision Source
07.2022 - 11.2023
- Used lensometers to verify prescriptions and ensure accurate lens fitting.
- Utilized electronic medical records software to document patient interactions and manage inventory.
- Identified and resolved patient concerns related to eyewear and vision correction.
- Operated pupilometers to measure patients' pupillary distance for lens customization.
- Instructed patients on proper care and usage of contact lenses and eyewear.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Maintained safe, clean and organized environment to increase patient comfort.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Addressed and resolved customer concerns promptly, maintaining positive reputation in community.
- Enhanced customer trust and confidence by providing transparent information on eyewear costs and insurance coverage options.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Aided in selection of eyeglass frames based on customer preferences.
- Performed basic vision testing for new patients.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
- Enhanced patient satisfaction by providing personalized frame and lens recommendations based on individual needs and preferences.
- Conducted regular quality checks on eyewear products before dispensing, ensuring all items met strict quality standards.
Optician/Secretary
South Valley Eyecare
10.2011 - 07.2022
- Identified and resolved patient concerns related to eyewear and vision correction.
- Used lensometers to verify prescriptions and ensure accurate lens fitting.
- Operated pupilometers to measure patients' pupillary distance for lens customization.
- Utilized electronic medical records software to document patient interactions and manage inventory.
- Instructed patients on proper care and usage of contact lenses and eyewear.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Stayed current on industry advancements and emerging trends through continuous professional development opportunities, enhancing the overall quality of service provided to clients.
- Managed inventory levels efficiently to guarantee adequate stock availability while minimizing excess supply expenses.
- Managed inventory effectively, ensuring diverse and adequate selection of eyewear for various customer preferences and prescriptions.
- Contributed to significant increase in repeat business by establishing loyal customer base through exceptional service and follow-up care.
- Enhanced customer trust and confidence by providing transparent information on eyewear costs and insurance coverage options.
- Enhanced patient satisfaction by providing personalized frame and lens recommendations based on individual needs and preferences.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
Education
High School Diploma -
Mount Vernon Academy
Murray, UTSkills
- Customer service
- Insurance verification
- Optical measurements
- Computer skills
- Insurance billing
- Optical dispensing
- Retail sales
- Attention to detail
Timeline
Optician
Healthy Eyes For Life
02.2024 - 12.2024
Optician
South Valley Vision Source
07.2022 - 11.2023
Optician/Secretary
South Valley Eyecare
10.2011 - 07.2022
High School Diploma -
Mount Vernon Academy
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