Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sabrina Hogge

Hayes,VA

Summary

Knowledgeable Dispatcher with 2 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.

Overview

17
17
years of professional experience

Work History

Dispatcher

Millers Services
Saluda, VA
04.2022 - Current
  • Trained employees on triaging and dispatching procedures to properly handle daily calls.
  • Supervised driver dispatching, route planning and vehicle tracking.
  • Communicated with individuals within inbound call center setting to complete dispatch support for different departments.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Investigated and resolved customer issues to retain business.

Front Office Coordinator

TPMG
Newport News, VA
02.2013 - 04.2022
  • Performed administrative support tasks, completing duties within required timeframes.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Resolved customer complaints or answered customers' questions.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Transmitted information or documents to customers, using computer, mail or facsimile machine.

Server

Applebee's Grill + Bar
Gloucester, VA
04.2007 - 03.2013
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Education

High School Diploma -

Gloucester High School
Gloucester, VA
06-2004

Skills

  • Route Navigation
  • Dispatch Coordination
  • Service Coordination
  • Schedule Management
  • Work Order Management
  • Database Management
  • Customer Relations
  • Critical thinker
  • Schedule Coordination

Timeline

Dispatcher

Millers Services
04.2022 - Current

Front Office Coordinator

TPMG
02.2013 - 04.2022

Server

Applebee's Grill + Bar
04.2007 - 03.2013

High School Diploma -

Gloucester High School

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Sabrina Hogge