Kelsi Grandmaison
Merrimack,NH
Summary
Dependable and friendly individual with positive attitude and excellent teamwork skills. Possesses strong understanding of customer service principles. Dedicated to contributing to smooth and efficient operation that enhances customer satisfaction.
Developed strong interpersonal and problem-solving skills in fast-paced team environment. Proven ability to handle multiple tasks efficiently while maintaining high level of customer service. Seeking to transition these transferrable skills into new field.
Overview
4
4
years of professional experience
Work History
Crew Team Member
Wrap City
Nashua And Londonderry, NH
08.2024 - Current
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Operated register to process payments and collect cash payment for order totals.
- Resolved customer complaints quickly and professionally, ensuring repeat patronage.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Used proper techniques to prepare food and ingredients.
- Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
- Completed transactions accurately while maintaining superior cash handling skills and following security protocols.
- Checked and restocked utensils and condiments in appropriate locations for guests.
Prepper
Heroic Prep
Merrimack, NH
08.2022 - 08.2023
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Operated tape machines, scales, and label printers to package items correctly.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Crew Member
Dunkin' Donuts
Amherst NH
01.2021 - 01.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Assisted other team members to achieve goals.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
High School Diploma -
Merrimack High School
Merrimack, NH06-2024
Skills
- Effective Multitasking
- Customer service
- Attention to detail
- Basic math
- Cash handling
- Food handling
- Cleaning and sanitation
- Food preparation
- Food handling safety
- Positive attitude
- Telephone etiquette
- Self-motivated and disciplined
Languages
English
Timeline
Crew Team Member
Wrap City
08.2024 - Current
Prepper
Heroic Prep
08.2022 - 08.2023
Crew Member
Dunkin' Donuts
01.2021 - 01.2022
High School Diploma -
Merrimack High School